Construct perception based on business department
| Construct | Descriptor | N | Mean | Std. Dev. | p-value |
|---|---|---|---|---|---|
| Listening | Customer relations | 13 | 3.51 | 0.761 | 0.668 |
| Finance | 29 | 3.84 | 0.545 | ||
| Human resources | 12 | 3.54 | 0.572 | ||
| Information technology | 13 | 3.90 | 0.389 | ||
| Operations/production | 150 | 3.70 | 0.693 | ||
| Administration | 39 | 3.72 | 0.787 | ||
| Sales/marketing | 26 | 3.66 | 0.731 | ||
| Other | 22 | 3.85 | 0.732 | ||
| Message-sending skills | Customer Relations | 13 | 3.58 | 0.753 | 0.656 |
| Finance | 29 | 3.85 | 0.646 | ||
| Human resources | 12 | 3.50 | 0.674 | ||
| Information technology | 13 | 3.92 | 0.800 | ||
| Operations/production | 150 | 3.88 | 0.768 | ||
| Administration | 39 | 3.88 | 0.711 | ||
| Sales/marketing | 26 | 3.77 | 0.721 | ||
| Other | 22 | 3.85 | 0.881 | ||
| Ability to deal with interference | Customer Relations | 13 | 3.06 | 0.812 | 0.460 |
| Finance | 29 | 3.63 | 0.568 | ||
| Human resources | 12 | 3.61 | 0.478 | ||
| Information technology | 13 | 3.55 | 0.867 | ||
| Operations/production | 150 | 3.58 | 0.800 | ||
| Administration | 39 | 3.65 | 0.681 | ||
| Sales/marketing | 26 | 3.54 | 0.749 | ||
| Other | 22 | 3.57 | 0.0757 | ||
| Feedback | Customer Relations | 13 | 3.42 | 0.792 | 0.834 |
| Finance | 29 | 3.81 | 0.628 | ||
| Human resources | 12 | 3.68 | 0.529 | ||
| Information technology | 13 | 3.86 | 0.656 | ||
| Operations/production | 150 | 3.71 | 0.721 | ||
| Administration | 39 | 3.72 | 0.746 | ||
| Sales/marketing | 26 | 3.76 | 0.781 | ||
| Other | 22 | 3.78 | 0.764 |
| Construct | Descriptor | Mean | Std. Dev. | ||
|---|---|---|---|---|---|
| Listening | Customer relations | 13 | 3.51 | 0.761 | 0.668 |
| Finance | 29 | 3.84 | 0.545 | ||
| Human resources | 12 | 3.54 | 0.572 | ||
| Information technology | 13 | 3.90 | 0.389 | ||
| Operations/production | 150 | 3.70 | 0.693 | ||
| Administration | 39 | 3.72 | 0.787 | ||
| Sales/marketing | 26 | 3.66 | 0.731 | ||
| Other | 22 | 3.85 | 0.732 | ||
| Message-sending skills | Customer Relations | 13 | 3.58 | 0.753 | 0.656 |
| Finance | 29 | 3.85 | 0.646 | ||
| Human resources | 12 | 3.50 | 0.674 | ||
| Information technology | 13 | 3.92 | 0.800 | ||
| Operations/production | 150 | 3.88 | 0.768 | ||
| Administration | 39 | 3.88 | 0.711 | ||
| Sales/marketing | 26 | 3.77 | 0.721 | ||
| Other | 22 | 3.85 | 0.881 | ||
| Ability to deal with interference | Customer Relations | 13 | 3.06 | 0.812 | 0.460 |
| Finance | 29 | 3.63 | 0.568 | ||
| Human resources | 12 | 3.61 | 0.478 | ||
| Information technology | 13 | 3.55 | 0.867 | ||
| Operations/production | 150 | 3.58 | 0.800 | ||
| Administration | 39 | 3.65 | 0.681 | ||
| Sales/marketing | 26 | 3.54 | 0.749 | ||
| Other | 22 | 3.57 | 0.0757 | ||
| Feedback | Customer Relations | 13 | 3.42 | 0.792 | 0.834 |
| Finance | 29 | 3.81 | 0.628 | ||
| Human resources | 12 | 3.68 | 0.529 | ||
| Information technology | 13 | 3.86 | 0.656 | ||
| Operations/production | 150 | 3.71 | 0.721 | ||
| Administration | 39 | 3.72 | 0.746 | ||
| Sales/marketing | 26 | 3.76 | 0.781 | ||
| Other | 22 | 3.78 | 0.764 |
Source(s): Authors’ own compilation