Table 4

Number of quotes by process stage and engagement type

Pre-launchLaunchMid-launchConclusionPost-campaignTotal
Cognitive3935%521%28%317%1839%6730%
Emotional98%1146%1350%844%817%4922%
Behavioural5145%521%623%422%1533%8136%
Social1412%313%519%317%511%3013%
Total11350%2411%2611%188%4620%227 

Source(s): Authors' own work

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