Table 6. Kano questionnaire results and...

Table 6.

Kano questionnaire results and questions

		Overall (n = 57)
		Avg degree of unanimity = 0.20
Label	Need	I	A	O	M	Degree of unanimity	Question formulation
n1	To learn new things from peers and events	0.28	0.57	0.10	0.05	0.23	How do you feel: if you are able/unable to learn new things at your coworking space (e.g. from events or other members)?
n2	To be healthy	0.32	0.54	0.12	0.02	0.23	How do you feel: if you can/cannot get help to increase or sustain a healthy lifestyle at your coworking space?
n3	To meet people that can lead to business opportunities	0.34	0.52	0.12	0.02	0.22	How do you feel: if you can/cannot get the opportunity to meet people that might lead to business opportunities at your coworking space?
n4	To cooperate/collaborate with relevant actors	0.34	0.52	0.12	0.02	0.22	How do you feel: if you are able/unable to cooperate with individuals relevant to your work or business at your coworking space?
n5	To know which other companies are members and what they do	0.31	0.50	0.16	0.03	0.20	How do you feel: if you are provided/not provided with a way to see which companies are members at your coworking space and their competencies?
n6	To be able to receive help or input from others	0.45	0.47	0.07	0.02	0.24	How do you feel: if you can/cannot get help or input from other members at your coworking space?
n7	To be able to market one’s business	0.38	0.45	0.16	0.02	0.20	How do you feel: if you can/cannot market your business at your coworking space?
n8	To belong to a community	0.39	0.39	0.19	0.04	0.17	How do you feel: if you can/cannot be a part of a community at your coworking space?
n9	To feel like a prioritized customer	0.00	0.03	0.57	0.40	0.28	How do you feel: if the personnel are/are not responsive and willing to help you at your coworking space?
n10	To feel welcomed at one’s workplace	0.00	0.19	0.43	0.38	0.20	How do you feel: if the space and the personnel provide/don’t provide you with a welcoming feeling at your coworking space?
n11	That one’s workplace leaves a good impression on guests	0.05	0.12	0.43	0.40	0.19	How do you feel: if your coworking space can/cannot make a good impression on your guests?
n12	To be able to choose a suitable work area	0.07	0.40	0.41	0.12	0.18	How do you feel: if you are able/unable to choose a room or work-area based on your current needs at your coworking space?
n13	To have a workplace that gives you energy	0.16	0.28	0.37	0.19	0.09	How do you feel: if you can/cannot get energy from being at your coworking space?
n14	To be transparent when meeting others	0.28	0.28	0.33	0.12	0.09	How do you feel: if you can/cannot be genuine when meeting others without thinking about consequences for your business at your coworking space?
n15	To be able to work smoothly without technical disruptions	0.03	0.10	0.34	0.52	0.22	How do you feel: if you are able/unable to work smoothly at your coworking space (without disruptions from e.g. wifi connection, printer, projector)?
n16	To have phone calls or conversations, without disturbing others	0.00	0.12	0.37	0.51	0.23	How do you feel: if you can/cannot answer a call or have a conversation without disturbing others at your coworking space?
n17	To be able to manage confidential information safely	0.07	0.24	0.31	0.38	0.13	How do you feel: if you can/cannot manage and talk about confidential information in a safe way at your coworking space?
n18	To feel in control of social interactions	0.49	0.42	0.07	0.02	0.24	How do you feel: if you are provided/not provided with a way to show whether you are willing to socially interact at your coworking space?
n19	To be able to share knowledge/competence	0.45	0.38	0.14	0.03	0.20	How do you feel: if you can/cannot share your knowledge and competence at your coworking space?

		Overall (n = 57)
		Avg degree of unanimity = 0.20
Label	Need	I	A	O	M	Degree of unanimity	Question formulation
n1	To learn new things from peers and events	0.28	0.57	0.10	0.05	0.23	How do you feel: if you are able/unable to learn new things at your coworking space (e.g. from events or other members)?
n2	To be healthy	0.32	0.54	0.12	0.02	0.23	How do you feel: if you can/cannot get help to increase or sustain a healthy lifestyle at your coworking space?
n3	To meet people that can lead to business opportunities	0.34	0.52	0.12	0.02	0.22	How do you feel: if you can/cannot get the opportunity to meet people that might lead to business opportunities at your coworking space?
n4	To cooperate/collaborate with relevant actors	0.34	0.52	0.12	0.02	0.22	How do you feel: if you are able/unable to cooperate with individuals relevant to your work or business at your coworking space?
n5	To know which other companies are members and what they do	0.31	0.50	0.16	0.03	0.20	How do you feel: if you are provided/not provided with a way to see which companies are members at your coworking space and their competencies?
n6	To be able to receive help or input from others	0.45	0.47	0.07	0.02	0.24	How do you feel: if you can/cannot get help or input from other members at your coworking space?
n7	To be able to market one’s business	0.38	0.45	0.16	0.02	0.20	How do you feel: if you can/cannot market your business at your coworking space?
n8	To belong to a community	0.39	0.39	0.19	0.04	0.17	How do you feel: if you can/cannot be a part of a community at your coworking space?
n9	To feel like a prioritized customer	0.00	0.03	0.57	0.40	0.28	How do you feel: if the personnel are/are not responsive and willing to help you at your coworking space?
n10	To feel welcomed at one’s workplace	0.00	0.19	0.43	0.38	0.20	How do you feel: if the space and the personnel provide/don’t provide you with a welcoming feeling at your coworking space?
n11	That one’s workplace leaves a good impression on guests	0.05	0.12	0.43	0.40	0.19	How do you feel: if your coworking space can/cannot make a good impression on your guests?
n12	To be able to choose a suitable work area	0.07	0.40	0.41	0.12	0.18	How do you feel: if you are able/unable to choose a room or work-area based on your current needs at your coworking space?
n13	To have a workplace that gives you energy	0.16	0.28	0.37	0.19	0.09	How do you feel: if you can/cannot get energy from being at your coworking space?
n14	To be transparent when meeting others	0.28	0.28	0.33	0.12	0.09	How do you feel: if you can/cannot be genuine when meeting others without thinking about consequences for your business at your coworking space?
n15	To be able to work smoothly without technical disruptions	0.03	0.10	0.34	0.52	0.22	How do you feel: if you are able/unable to work smoothly at your coworking space (without disruptions from e.g. wifi connection, printer, projector)?
n16	To have phone calls or conversations, without disturbing others	0.00	0.12	0.37	0.51	0.23	How do you feel: if you can/cannot answer a call or have a conversation without disturbing others at your coworking space?
n17	To be able to manage confidential information safely	0.07	0.24	0.31	0.38	0.13	How do you feel: if you can/cannot manage and talk about confidential information in a safe way at your coworking space?
n18	To feel in control of social interactions	0.49	0.42	0.07	0.02	0.24	How do you feel: if you are provided/not provided with a way to show whether you are willing to socially interact at your coworking space?
n19	To be able to share knowledge/competence	0.45	0.38	0.14	0.03	0.20	How do you feel: if you can/cannot share your knowledge and competence at your coworking space?

Source: Authors’ own work

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