Table 5.

Path coefficient results

Hypothesized relationshipBeta (β)t-valuesp-valuesDecision
 Direct relationship
H1aSMIC → PSR0.5312.820.000Supported
H1bSMIC → E-WOM0.173.740.000Supported
H1cSMIC → PB0.101.740.081Not supported
H2PSR → E-WOM0.4811.020.000Supported
H3PSR → PB0.203.400.001Supported
H4E-WOM → PB0.233.940.000Supported
 Mediator relationship
H5SMIC → PSR → PB0.113.230.001Supported
H6aSMIC → E-WOM → PB0.042.570.010Supported
H6bPSR → E-WOM → PB0.113.780.000Supported
 Moderator relationship
H7aIG × SMIC → PSR−0.000.230.816Not supported
H7bIG × SMIC → PB0.071.980.047Supported
H7cIG × SMIC → E-WOM−0.010.630.524Not supported

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