Table 3.

Discriminant validity

ConstructsC-RPICCCEEnv CSRO-CVCCSS
(Heterotrait-monotrait ratio)
C-RPI0.842     
CC0.2900.812    
CE0.7990.3790.820   
Env CSR0.7710.4240.7750.838  
O-CVCC0.7830.4030.7810.7860.882 
SS0.3000.1610.3440.3200.3970.761
ConstructsC-RPICCCEEnv CSR O-CVCC
(Fornell–Larcker criterion)
C-RPI      
CC0.882     
CE0.8740.881    
Env CSR0.8410.4740.891   
O-CVCC0.8680.4600.8890.895  
SS0.3250.1760.3820.354 0.650

Notes:

C-RPI = customer re-patronage intention; CC = customer commitment; CE = customer empowerment; Env CSR = environmental CSR; O-CVCC = online customer value cocreation; SS = sensation seeking

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