Discriminant validity
| Constructs | C-RPI | CC | CE | Env CSR | O-CVCC | SS |
|---|---|---|---|---|---|---|
| (Heterotrait-monotrait ratio) | ||||||
| C-RPI | 0.842 | |||||
| CC | 0.290 | 0.812 | ||||
| CE | 0.799 | 0.379 | 0.820 | |||
| Env CSR | 0.771 | 0.424 | 0.775 | 0.838 | ||
| O-CVCC | 0.783 | 0.403 | 0.781 | 0.786 | 0.882 | |
| SS | 0.300 | 0.161 | 0.344 | 0.320 | 0.397 | 0.761 |
| Constructs | C-RPI | CC | CE | Env CSR | O-CVCC | |
| (Fornell–Larcker criterion) | ||||||
| C-RPI | ||||||
| CC | 0.882 | |||||
| CE | 0.874 | 0.881 | ||||
| Env CSR | 0.841 | 0.474 | 0.891 | |||
| O-CVCC | 0.868 | 0.460 | 0.889 | 0.895 | ||
| SS | 0.325 | 0.176 | 0.382 | 0.354 | 0.650 | |
| Constructs | C-RPI | CC | CE | Env CSR | O-CVCC | SS |
|---|---|---|---|---|---|---|
| C-RPI | ||||||
| CC | 0.290 | |||||
| CE | 0.799 | 0.379 | ||||
| Env CSR | 0.771 | 0.424 | 0.775 | |||
| O-CVCC | 0.783 | 0.403 | 0.781 | 0.786 | ||
| SS | 0.300 | 0.161 | 0.344 | 0.320 | 0.397 | |
| Constructs | C-RPI | CC | CE | Env CSR | O-CVCC | |
| C-RPI | ||||||
| CC | ||||||
| CE | 0.874 | |||||
| Env CSR | 0.841 | 0.474 | ||||
| O-CVCC | 0.868 | 0.460 | 0.889 | |||
| SS | 0.325 | 0.176 | 0.382 | 0.354 | ||
Notes:
C-RPI = customer re-patronage intention; CC = customer commitment; CE = customer empowerment; Env CSR = environmental CSR; O-CVCC = online customer value cocreation; SS = sensation seeking
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