Description of the variables
| Variable | Description |
|---|---|
| Inflight Wi-Fi service | Satisfaction level of the inflight Wi-Fi service (0: Not applicable; 1–5) |
| Food and drink | Satisfaction level of food and drink (1–5) |
| Online boarding | Satisfaction level of online boarding (1–5) |
| Seat comfort | Satisfaction level of seat comfort (1–5) |
| Inflight entertainment | Satisfaction level of inflight entertainment (1–5) |
| Onboard service | Satisfaction level of onboard service (1–5) |
| Legroom service | Satisfaction level of leg room service (1–5) |
| Baggage handling | Satisfaction level of baggage handling (1–5) |
| Check-in service | Satisfaction level of check-in service (1–5) |
| Inflight service | Satisfaction level of inflight service (1–5) |
| Cleanliness | Satisfaction level of cleanliness (1–5) |
| Departure delay in minutes | Minutes delayed at departure |
| Arrival delay in minutes | Minutes delayed at arrival |
| Satisfaction | Airline satisfaction level (satisfaction, neutral or dissatisfaction) |
| Variable | Description |
|---|---|
| Satisfaction level of the inflight Wi-Fi service (0: Not applicable; 1–5) | |
| Satisfaction level of food and drink (1–5) | |
| Satisfaction level of online boarding (1–5) | |
| Satisfaction level of seat comfort (1–5) | |
| Satisfaction level of inflight entertainment (1–5) | |
| Satisfaction level of onboard service (1–5) | |
| Satisfaction level of leg room service (1–5) | |
| Satisfaction level of baggage handling (1–5) | |
| Satisfaction level of check-in service (1–5) | |
| Satisfaction level of inflight service (1–5) | |
| Satisfaction level of cleanliness (1–5) | |
| Minutes delayed at departure | |
| Minutes delayed at arrival | |
| Airline satisfaction level (satisfaction, neutral or dissatisfaction) |
Source: Kaggle (2020), “Airline Passenger Satisfaction data set. kaggle”. Retrieved from www.kaggle.com/datasets/teejmahal20/airline-passenger-satisfaction