Weight and loading estimates of the indicators
| Indicator | Loading | Weight |
|---|---|---|
| Inflight Wi-Fi service | 0.5295 | 0.3567 |
| Food and drink | 0.4096 | −0.0915 |
| Online boarding | 0.9046 | 0.8370 |
| Seat comfort | 0.6540 | 0.3860 |
| Inflight entertainment | 0.7534 | 0.1401 |
| Onboard service | 0.6072 | 0.3092 |
| Legroom service | 0.5848 | 0.3034 |
| Baggage handling | 0.4617 | 0.3456 |
| Check-in service | 0.4417 | 0.1886 |
| Inflight service | 0.4638 | 0.0433 |
| Cleanliness | 0.5937 | 0.1774 |
| Departure delay in minutes | 0.8043 | −1.1059 |
| Arrival delay in minutes | 0.9445 | 2.0005 |
| Satisfaction | 1.0000 | 1.0000 |
| Indicator | Loading | Weight |
|---|---|---|
| 0.5295 | 0.3567 | |
| 0.4096 | −0.0915 | |
| 0.9046 | 0.8370 | |
| 0.6540 | 0.3860 | |
| 0.7534 | 0.1401 | |
| 0.6072 | 0.3092 | |
| 0.5848 | 0.3034 | |
| 0.4617 | 0.3456 | |
| 0.4417 | 0.1886 | |
| 0.4638 | 0.0433 | |
| 0.5937 | 0.1774 | |
| 0.8043 | −1.1059 | |
| 0.9445 | 2.0005 | |
| 1.0000 | 1.0000 |