Comparative importance ranking of XAI-SHAP and PLS-SEM methods for in-flight service quality, airport service and delay variables, in a binary classification scenario
| Factors | PLS-SEM | XAI-SHAP |
|---|---|---|
| Inflight service | ||
| Seat comfort | 1 | 1 |
| Inflight Wi-Fi service | 2 | 2 |
| Legroom service | 4 | 3 |
| Onboard service | 3 | 4 |
| Inflight entertainment | 5 | 5 |
| Cleanliness | 7 | 6 |
| Food and drink | 6 | 7 |
| Airport service | ||
| Online boarding | 1 | 1 |
| Baggage handling | 3 | 2 |
| Check-in service | 2 | 3 |
| Delay | ||
| Arrival delay in minutes | 2 | 1 |
| Departure delay in minutes | 1 | 2 |
| Factors | PLS-SEM | XAI-SHAP |
|---|---|---|
| 1 | 1 | |
| 2 | 2 | |
| 4 | 3 | |
| 3 | 4 | |
| 5 | 5 | |
| 7 | 6 | |
| 6 | 7 | |
| 1 | 1 | |
| 3 | 2 | |
| 2 | 3 | |
| 2 | 1 | |
| 1 | 2 |