Table 2. Reliabilities and convergent...

Table 2.

Reliabilities and convergent validity

Constructs and items	Estimate	S.E. est.	p-value	AVE	Cronbach’s alpha	CR
Interactional fairness				0.819	0.947	0.948
IIF1	0.913	0.013	0.0001**
IIF2	0.944	0.01	0.0001**
IIF3	0.873	0.015	0.0001**
IIF4	0.889	0.012	0.0001**
Procedural fairness				0.746	0.904	0.898
IPF1	0.806	0.025	0.0001**
IPF2	0.873	0.016	0.0001**
IPF3	0.909	0.014	0.0001**
Distributive fairness				0.778	0.911	0.913
IDF1	0.944	0.009	0.0001**
IDF2	0.909	0.01	0.0001**
IDF3	0.785	0.022	0.0001**
Service fairness				0.899	0.964	0.964
INTER	0.897	0.015	0.0001**
PROCED	0.971	0.01	0.0001**
DISTRIB	0.975	0.011	0.0001**
Satisfaction				0.845	0.944	0.942
ISAT1	0.939	0.014	0.0001**
ISAT2	0.949	0.01	0.0001**
ISAT3	0.868	0.023	0.0001**
Perceived value				0.772	0.934	0.932
IVALUE1	0.866	0.017	0.0001**
IVALUE2	0.889	0.014	0.0001**
IVALUE3	0.906	0.012	0.0001**
IVALUE4	0.856	0.018	0.0001**
Loyalty				0.746	0.947	0.946
IALOYAL1	0.876	0.015	0.0001**
IALOYAL2	0.929	0.01	0.0001**
IALOYAL3	0.781	0.027	0.0001**
IBLOYAL1	0.854	0.017	0.0001**
IBLOYAL2	0.889	0.013	0.0001**
IBLOYAL3	0.845	0.021	0.0001**

Constructs and items	Estimate	S.E. est.	p-value	AVE	Cronbach’s alpha	CR
Interactional fairness				0.819	0.947	0.948
IIF1	0.913	0.013	0.0001**
IIF2	0.944	0.01	0.0001**
IIF3	0.873	0.015	0.0001**
IIF4	0.889	0.012	0.0001**
Procedural fairness				0.746	0.904	0.898
IPF1	0.806	0.025	0.0001**
IPF2	0.873	0.016	0.0001**
IPF3	0.909	0.014	0.0001**
Distributive fairness				0.778	0.911	0.913
IDF1	0.944	0.009	0.0001**
IDF2	0.909	0.01	0.0001**
IDF3	0.785	0.022	0.0001**
Service fairness				0.899	0.964	0.964
INTER	0.897	0.015	0.0001**
PROCED	0.971	0.01	0.0001**
DISTRIB	0.975	0.011	0.0001**
Satisfaction				0.845	0.944	0.942
ISAT1	0.939	0.014	0.0001**
ISAT2	0.949	0.01	0.0001**
ISAT3	0.868	0.023	0.0001**
Perceived value				0.772	0.934	0.932
IVALUE1	0.866	0.017	0.0001**
IVALUE2	0.889	0.014	0.0001**
IVALUE3	0.906	0.012	0.0001**
IVALUE4	0.856	0.018	0.0001**
Loyalty				0.746	0.947	0.946
IALOYAL1	0.876	0.015	0.0001**
IALOYAL2	0.929	0.01	0.0001**
IALOYAL3	0.781	0.027	0.0001**
IBLOYAL1	0.854	0.017	0.0001**
IBLOYAL2	0.889	0.013	0.0001**
IBLOYAL3	0.845	0.021	0.0001**

Notes:

**Statistically significant at p < 0.01; two-tailed

Source: Researchers’ own construct

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