Standardised estimates
| Path | Standardised estimate | S.E. est. | p-value | t-value | Result | ||
|---|---|---|---|---|---|---|---|
| Interactional fairness | → | Service fairness | 0.897 | 0.015 | 0.0001** | 59.630 | Significant |
| Procedural fairness | → | Service fairness | 0.961 | 0.010 | 0.0001** | 93.297 | Significant |
| Distributive fairness | → | Service fairness | 0.970 | 0.011 | 0.0001** | 90.273 | Significant |
| Service fairness | → | Satisfaction | 0.887 | 0.012 | 0.0001** | 76.787 | Significant |
| Service fairness | → | Perceived value | 0.852 | 0.020 | 0.0001** | 42.448 | Significant |
| Satisfaction | → | Loyalty | 0.309 | 0.052 | 0.0001** | 5.953 | Significant |
| Perceived value | → | Loyalty | 0.565 | 0.046 | 0.0001** | 12.298 | Significant |
| Path | Standardised estimate | S.E. est. | Result | ||||
|---|---|---|---|---|---|---|---|
| Interactional fairness | → | Service fairness | 0.897 | 0.015 | 0.0001** | 59.630 | Significant |
| Procedural fairness | → | Service fairness | 0.961 | 0.010 | 0.0001** | 93.297 | Significant |
| Distributive fairness | → | Service fairness | 0.970 | 0.011 | 0.0001** | 90.273 | Significant |
| Service fairness | → | Satisfaction | 0.887 | 0.012 | 0.0001** | 76.787 | Significant |
| Service fairness | → | Perceived value | 0.852 | 0.020 | 0.0001** | 42.448 | Significant |
| Satisfaction | → | Loyalty | 0.309 | 0.052 | 0.0001** | 5.953 | Significant |
| Perceived value | → | Loyalty | 0.565 | 0.046 | 0.0001** | 12.298 | Significant |
Notes:
**Statistically significant at p < 0.01; two-tailed
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