Table 4.

Standardised estimates

PathStandardised estimateS.E. est.p-valuet-valueResult
Interactional fairnessService fairness0.8970.0150.0001**59.630Significant
Procedural fairnessService fairness0.9610.0100.0001**93.297Significant
Distributive fairnessService fairness0.9700.0110.0001**90.273Significant
Service fairnessSatisfaction0.8870.0120.0001**76.787Significant
Service fairnessPerceived value0.8520.0200.0001**42.448Significant
SatisfactionLoyalty0.3090.0520.0001**5.953Significant
Perceived valueLoyalty0.5650.0460.0001**12.298Significant

Notes:

**Statistically significant at p < 0.01; two-tailed

Source: Researchers’ own construct

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