Mediation analysis
| Variables X >> M >> Y | Direct effect [LLCI; ULCI] | Indirect effect [LLCI; ULCI] | Result |
|---|---|---|---|
| Service fairness >> satisfaction >> loyalty | 0.383 [0.243; 0.535] | 0.501 [0.339; 0.660] | Partial mediation |
| Service fairness >> perceived value >> loyalty | 0.369 [0.240; 0.499] | 0.520 [0.391; 0.658] | Partial mediation |
| Variables | Direct effect | Indirect effect | Result |
|---|---|---|---|
| Service fairness >> satisfaction >> loyalty | 0.383 | 0.501 | Partial mediation |
| Service fairness >> perceived value >> loyalty | 0.369 | 0.520 | Partial mediation |
Notes:
X = exogenous variable; M = mediating variable; Y = endogenous variable
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.