Table A2 Outcome variable items Item... | Emerald Publishing

Table A2

Outcome variable items

Item	Mean	SD	Cronbach’s α
I have confidence in the activity	0.70	0.21	0.952
The activity serves the children and families well	0.71	0.21	0.950
The activity seems competent	0.69	0.22	0.946
The activity operates responsibly	0.70	0.22	0.945
The activity is an efficient use of tax funds	0.68	0.24	0.964
Total (Service satisfaction index)	0.70	0.22	0.961

Item	Mean	SD	Cronbach’s α
I have confidence in the activity	0.70	0.21	0.952
The activity serves the children and families well	0.71	0.21	0.950
The activity seems competent	0.69	0.22	0.946
The activity operates responsibly	0.70	0.22	0.945
The activity is an efficient use of tax funds	0.68	0.24	0.964
Total (Service satisfaction index)	0.70	0.22	0.961

Note(s): For the items Cronbach’s Alpha represents the value for the index construct if items were deleted

Source(s): Authors’ own creation/work