Table 1 The use of quality management... | Emerald Publishing

Table 1

The use of quality management tools in the case studies (1^st dataset)

Linguistic region	German-speaking part								Latin part
Size	Large				Small				Large				Small
Size	Aargau (670K inhabitants)				Basel “City” (193K inhabitants)				Vaud (793K inhabitants)				Neuchâtel (178K inhabitants)
Office	Finance	HR	Transport	Social welfare	Finance	HR	Transport	Social welfare	Finance	HR	Transport	Social welfare	Finance	HR	Transport	Social welfare
Number of FTE	20*	22*	260*	146**	3*	51.5*	40*	280*	21*	63*	460*	280-300*	40*	23*	9*	42*
Improvement cycle	X	X	X	X	X	X	X	X	X	X	X	0	X	X	X	X
Satisfaction survey	X	X	X	X	X	X	X	X	X	X	X	X	X	0	0	X
Bench-learning	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Bench-marking	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Strategic intelligence	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Reporting	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Self-evaluation	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Description	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X

Linguistic region	German-speaking part								Latin part
Size	Large				Small				Large				Small
Size	Aargau (670K inhabitants)				Basel “City” (193K inhabitants)				Vaud (793K inhabitants)				Neuchâtel (178K inhabitants)
Office	Finance	HR	Transport	Social welfare	Finance	HR	Transport	Social welfare	Finance	HR	Transport	Social welfare	Finance	HR	Transport	Social welfare
Number of FTE	20*	22*	260*	146**	3*	51.5*	40*	280*	21*	63*	460*	280-300*	40*	23*	9*	42*
Improvement cycle	X	X	X	X	X	X	X	X	X	X	X	0	X	X	X	X
Satisfaction survey	X	X	X	X	X	X	X	X	X	X	X	X	X	0	0	X
Bench-learning	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Bench-marking	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Strategic intelligence	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Reporting	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Self-evaluation	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X
Description	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X	X

Note(s): * Numbers indicated by interviewees

** According to yearly government report 2020 (Aargau, 2021)

Source(s): Source of number of inhabitants: https://www.bfs.admin.ch/bfs/fr/home/statistiques/statistique-regions/portraits-regionaux-chiffres-cles/cantons.html; consulted in August 2019; Authors' own work