Use, intensity, and temporal introduction of quality management tools by sub-tool (2nd dataset)
| 1 | 1a | 1b | 1c | 2 | 2a | 2b | 2c | 2d | 2e | 2f | 2g | 2h | 2i | 2j | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Description | Charter, values, vision and/or mission | Strategy, performance contract and/or objectives | Services, actions, processes and/or norms and standards | Self-evaluation | Internal audit | Self-evaluation of strategy, performance contract and/or objectives | Controlling, monitoring and/or reporting | Cockpit and/or indicators | Internal control system | Risk analysis | Process and project management tool | Appraisal interview | Working hours controlling | 4/6 eyes principle | |
| Number of offices using | 14 | 12 | 15 | 15 | 14 | 12 | 14 | 15 | 13 | 14 | 14 | 13 | 15 | 15 | 15 |
| Regular use | 12 | 9 | 13 | 15 | 12 | 12 | 10 | 13 | 10 | 11 | 10 | 9 | 15 | 15 | 15 |
| Punctual use | 2 | 3 | 2 | 0 | 2 | 0 | 1 | 2 | 3 | 3 | 4 | 4 | 0 | 0 | 1 |
| Before 2000 | 5 | 1 | 5 | 8 | 5 | 4 | 4 | 5 | 1 | 3 | 1 | 0 | 9 | 11 | 11 |
| 2000–2009 | 4 | 5 | 5 | 3 | 3 | 4 | 3 | 7 | 4 | 1 | 3 | 5 | 2 | 1 | 1 |
| 2010–2015 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 3 | 2 | 3 | 3 | 0 | 1 | 0 |
| 2016–2021 | 4 | 4 | 4 | 3 | 3 | 1 | 4 | 2 | 4 | 6 | 6 | 2 | 3 | 1 | 2 |
| Unknown | 1 | 2 | 1 | 1 | 2 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 1 | 1a | 1b | 1c | 2 | 2a | 2b | 2c | 2d | 2e | 2f | 2g | 2h | 2i | 2j | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Description | Charter, values, vision and/or mission | Strategy, performance contract and/or objectives | Services, actions, processes and/or norms and standards | Self-evaluation | Internal audit | Self-evaluation of strategy, performance contract and/or objectives | Controlling, monitoring and/or reporting | Cockpit and/or indicators | Internal control system | Risk analysis | Process and project management tool | Appraisal interview | Working hours controlling | 4/6 eyes principle | |
| Number of offices using | 12 | 15 | 15 | 12 | 14 | 15 | 13 | 14 | 14 | 13 | 15 | 15 | 15 | ||
| Regular use | 9 | 13 | 15 | 12 | 10 | 13 | 10 | 11 | 10 | 9 | 15 | 15 | 15 | ||
| Punctual use | 3 | 2 | 0 | 0 | 1 | 2 | 3 | 3 | 4 | 4 | 0 | 0 | 1 | ||
| Before 2000 | 1 | 5 | 8 | 4 | 4 | 5 | 1 | 3 | 1 | 0 | 9 | 11 | 11 | ||
| 2000–2009 | 5 | 5 | 3 | 4 | 3 | 7 | 4 | 1 | 3 | 5 | 2 | 1 | 1 | ||
| 2010–2015 | 0 | 0 | 0 | 1 | 1 | 0 | 3 | 2 | 3 | 3 | 0 | 1 | 0 | ||
| 2016–2021 | 4 | 4 | 3 | 1 | 4 | 2 | 4 | 6 | 6 | 2 | 3 | 1 | 2 | ||
| Unknown | 2 | 1 | 1 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 3 | 3a | 3b | 3c | 3d | 4 | 5 | 5a | 5b | 5c | |
|---|---|---|---|---|---|---|---|---|---|---|
| Reporting | Annual report | Press communi-cation | Parliamentary commission report | Statistics on activities | Strategic intelligence | Bench-marking | With other cantons | With foreign public administrations | Audit through another canton | |
| Number of offices using | 14 | 15 | 14 | 13 | 15 | 13 | 5 | 14 | 2 | 0 |
| Regular use | 12 | 15 | 10 | 9 | 13 | 7 | 2 | 7 | 0 | 0 |
| Punctual use | 2 | 0 | 1 | 4 | 2 | 6 | 3 | 7 | 2 | 0 |
| Before 2000 | 11 | 10 | 12 | 10 | 11 | 6 | 2 | 5 | 0 | 0 |
| 2000–2009 | 1 | 2 | 0 | 0 | 1 | 4 | 0 | 1 | 0 | 0 |
| 2010–2015 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 3 | 0 | 0 |
| 2016–2021 | 1 | 1 | 0 | 0 | 2 | 1 | 1 | 3 | 1 | 0 |
| Unknown | 1 | 2 | 2 | 3 | 1 | 2 | 1 | 2 | 1 | 0 |
| 3 | 3a | 3b | 3c | 3d | 4 | 5 | 5a | 5b | 5c | |
|---|---|---|---|---|---|---|---|---|---|---|
| Reporting | Annual report | Press communi-cation | Parliamentary commission report | Statistics on activities | Strategic intelligence | Bench-marking | With other cantons | With foreign public administrations | Audit through another canton | |
| Number of offices using | 15 | 14 | 13 | 15 | 14 | 2 | 0 | |||
| Regular use | 15 | 10 | 9 | 13 | 7 | 0 | 0 | |||
| Punctual use | 0 | 1 | 4 | 2 | 7 | 2 | 0 | |||
| Before 2000 | 10 | 12 | 10 | 11 | 5 | 0 | 0 | |||
| 2000–2009 | 2 | 0 | 0 | 1 | 1 | 0 | 0 | |||
| 2010–2015 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | |||
| 2016–2021 | 1 | 0 | 0 | 2 | 3 | 1 | 0 | |||
| Unknown | 2 | 2 | 3 | 1 | 2 | 1 | 0 |
| 6 | 6a | 6b | 6c | 6d | 6e | |
|---|---|---|---|---|---|---|
| Satisfaction surveys | Informal internal satisfaction survey | Formal internal satisfaction survey | Informal external satisfaction survey | Formal external satisfaction survey | Citizen conference | |
| Number of offices using | 8 | 11 | 15 | 4 | 6 | 3 |
| Regular use | 3 | 7 | 4 | 1 | 2 | 0 |
| Punctual use | 5 | 4 | 11 | 3 | 4 | 3 |
| Before 2000 | 1 | 3 | 0 | 1 | 0 | 0 |
| 2000–2009 | 2 | 2 | 4 | 1 | 3 | 1 |
| 2010–2015 | 2 | 3 | 5 | 2 | 0 | 0 |
| 2016–2021 | 2 | 2 | 5 | 0 | 2 | 2 |
| Unknown | 1 | 1 | 1 | 0 | 1 | 0 |
| 6 | 6a | 6b | 6c | 6d | 6e | |
|---|---|---|---|---|---|---|
| Satisfaction surveys | Informal internal satisfaction survey | Formal internal satisfaction survey | Informal external satisfaction survey | Formal external satisfaction survey | Citizen conference | |
| Number of offices using | 11 | 15 | 4 | 6 | 3 | |
| Regular use | 7 | 4 | 1 | 2 | 0 | |
| Punctual use | 4 | 11 | 3 | 4 | 3 | |
| Before 2000 | 3 | 0 | 1 | 0 | 0 | |
| 2000–2009 | 2 | 4 | 1 | 3 | 1 | |
| 2010–2015 | 3 | 5 | 2 | 0 | 0 | |
| 2016–2021 | 2 | 5 | 0 | 2 | 2 | |
| Unknown | 1 | 1 | 0 | 1 | 0 |
| 7 | 7a | 7b | 7c | 7d | 7e | 7f | 7g | 7h | 7i | |
|---|---|---|---|---|---|---|---|---|---|---|
| Continuous improvement cycle | PDCA and/or after-action-review | Internal control system with an improvement cycle | Risk Management | Document revision | Quality circle | Idea box for internal improvements | Citizen conference with improvement goal | Individual development meetings | Continuing education | |
| Number of offices using | 11 | 11 | 10 | 14 | 15 | 5 | 12 | 2 | 13 | 15 |
| Regular use | 7 | 6 | 7 | 9 | 10 | 1 | 6 | 0 | 9 | 12 |
| Punctual use | 4 | 5 | 3 | 5 | 5 | 4 | 6 | 2 | 4 | 3 |
| Before 2000 | 3 | 2 | 3 | 1 | 2 | 1 | 1 | 0 | 6 | 10 |
| 2000–2009 | 3 | 3 | 1 | 3 | 5 | 1 | 6 | 1 | 3 | 2 |
| 2010–2015 | 1 | 1 | 0 | 1 | 2 | 0 | 1 | 0 | 1 | 0 |
| 2016–2021 | 3 | 4 | 6 | 6 | 4 | 2 | 2 | 1 | 2 | 2 |
| Unknown | 1 | 1 | 0 | 3 | 2 | 1 | 2 | 0 | 1 | 1 |
| 7 | 7a | 7b | 7c | 7d | 7e | 7f | 7g | 7h | 7i | |
|---|---|---|---|---|---|---|---|---|---|---|
| Continuous improvement cycle | PDCA and/or after-action-review | Internal control system with an improvement cycle | Risk Management | Document revision | Quality circle | Idea box for internal improvements | Citizen conference with improvement goal | Individual development meetings | Continuing education | |
| Number of offices using | 11 | 10 | 14 | 15 | 5 | 12 | 2 | 13 | 15 | |
| Regular use | 6 | 7 | 9 | 10 | 1 | 6 | 0 | 9 | 12 | |
| Punctual use | 5 | 3 | 5 | 5 | 4 | 6 | 2 | 4 | 3 | |
| Before 2000 | 2 | 3 | 1 | 2 | 1 | 1 | 0 | 6 | 10 | |
| 2000–2009 | 3 | 1 | 3 | 5 | 1 | 6 | 1 | 3 | 2 | |
| 2010–2015 | 1 | 0 | 1 | 2 | 0 | 1 | 0 | 1 | 0 | |
| 2016–2021 | 4 | 6 | 6 | 4 | 2 | 2 | 1 | 2 | 2 | |
| Unknown | 1 | 0 | 3 | 2 | 1 | 2 | 0 | 1 | 1 |
Source(s): Authors' own work
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