Table 1 Interview protocol used to...

Table 1

Interview protocol used to collect data from interviewing the CBs

Interview protocol
Interview Title: The influence of the interpretation of ISO 19011 guidelines on conducting TPQA at ISO 9001 certified organisations in South Africa
Introduction
Biographical Information
a) Institution/Organisation
b) Interviewee (Title and Name)
c) What role do you play in your organisation?
d) How long have you worked for the organisation?
e) Which CBs have you worked for before?
f) Are your experiences working for CBs the same?
g) How long have you been in a quality position?
Instructions to the interviewee (opening statements)
a) Risks, data collection for research purposes only
b) Consent
c) Confidentiality: code names and organisation
d) Research Ethics Committee (Human) of the University
e) Audio recorded
1. What elements do you think people look for in audits?
2. How are these elements presented in the audit programme guidelines?
3. How do you ensure audits are effective and reliable?
4. Describe how you apply the guidelines for auditing management systems in third-party quality audits
5. How do certification bodies influence the conduct of the audits?
6. In what ways can audit quality be compromised?
7. How free are programme managers to exercise their judgement in interpreting the audit guidelines?
8. What documents are you using together with ISO 17021/19011 in compiling audit guidelines?
9. How do you interpret the extent of the audit?
10. How do you ensure accomplishment of the objectives is assessed? And what performance indicators are used to determine the accomplishment degree?
11. To what extent are audit guidelines you develop more detailed to be understood by auditors to promote audit effectiveness?
12. In your opinion how auditee-specific are audit programme procedures?
13. Do you think the audit guidelines should be more industry-specific or custom-made or generic?
14. What information do you collect from the auditee to guide in the development of the audit programme?
15. Based on interpretation of the audit objectives, how can an auditor change the audit methods?
16. How do you orientate yourself to the auditee’s site/documentation when setting audit objectives?
17. What audit methodologies do you employ to enhance the auditor’s ability to challenge the auditee’s management system?
18. What in the guidelines for auditing MS should be enhanced to improve the application in the audit process guidelines?
19. To what extent are the risks identified and mitigated?
20. How does resource provision impact on the effectiveness of the audit?
21. To what extent are technical skills, personal qualities and practical experiences key drivers to audit quality?
22. How do you ensure compliance with audit principles?
23. How do you measure auditor performance? What techniques are used?
24. How do performance reviews within your organisation enhance auditors’ technical expertise?
25. How adequately do the programme managers discharge their responsibilities? What might be added or considered to enhance effectiveness?
26. Can you take me through the process of declaring programme managers competent to manage the audit programme?
27. How often are there disputes from your customers (auditees) regarding the way audits are conducted?
28. What suggestions would you make on assessing the audit programme effectiveness?
29. How do you maintain audit documents and records?
Closing
Transition messages for the interviewer: Is there anything to add that would add to the body of knowledge?

Interview protocol

Interview Title: The influence of the interpretation of ISO 19011 guidelines on conducting TPQA at ISO 9001 certified organisations in South Africa

Introduction

Biographical Information

Institution/Organisation

Interviewee (Title and Name)

What role do you play in your organisation?

How long have you worked for the organisation?

Which CBs have you worked for before?

Are your experiences working for CBs the same?

How long have you been in a quality position?

Instructions to the interviewee (opening statements)

Risks, data collection for research purposes only

Consent

Confidentiality: code names and organisation

Research Ethics Committee (Human) of the University

Audio recorded

What elements do you think people look for in audits?

How are these elements presented in the audit programme guidelines?

How do you ensure audits are effective and reliable?

Describe how you apply the guidelines for auditing management systems in third-party quality audits

How do certification bodies influence the conduct of the audits?

In what ways can audit quality be compromised?

How free are programme managers to exercise their judgement in interpreting the audit guidelines?

What documents are you using together with ISO 17021/19011 in compiling audit guidelines?

How do you interpret the extent of the audit?

10.

How do you ensure accomplishment of the objectives is assessed? And what performance indicators are used to determine the accomplishment degree?

11.

To what extent are audit guidelines you develop more detailed to be understood by auditors to promote audit effectiveness?

12.

In your opinion how auditee-specific are audit programme procedures?

13.

Do you think the audit guidelines should be more industry-specific or custom-made or generic?

14.

What information do you collect from the auditee to guide in the development of the audit programme?

15.

Based on interpretation of the audit objectives, how can an auditor change the audit methods?

16.

How do you orientate yourself to the auditee’s site/documentation when setting audit objectives?

17.

What audit methodologies do you employ to enhance the auditor’s ability to challenge the auditee’s management system?

18.

What in the guidelines for auditing MS should be enhanced to improve the application in the audit process guidelines?

19.

To what extent are the risks identified and mitigated?

20.

How does resource provision impact on the effectiveness of the audit?

21.

To what extent are technical skills, personal qualities and practical experiences key drivers to audit quality?

22.

How do you ensure compliance with audit principles?

23.

How do you measure auditor performance? What techniques are used?

24.

How do performance reviews within your organisation enhance auditors’ technical expertise?

25.

How adequately do the programme managers discharge their responsibilities? What might be added or considered to enhance effectiveness?

26.

Can you take me through the process of declaring programme managers competent to manage the audit programme?

27.

How often are there disputes from your customers (auditees) regarding the way audits are conducted?

28.

What suggestions would you make on assessing the audit programme effectiveness?

29.

How do you maintain audit documents and records?

Closing

Transition messages for the interviewer: Is there anything to add that would add to the body of knowledge?

Source(s): Author’s own creation

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