Table 1

Blockchain characteristics

Blockchain characteristicsBlockchain goals
Organizational perspectiveCitizen’s perspective
 Data integritySeamless services for users
  • 1.

    Decentralization

  • 2.

    Trust

  • 3.

    Transparency

  • 4.

    Immutability

  • 5.

    Redundancy

Cost reductionIncreased satisfaction of users
Operational efficiencyIncreased trust
Innovation in government organizationFast and transparent services
Simplification of bureaucracy 
Increased reliability 

Source(s): Authors’ own work

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