Table 9

ISO 9001 implementation model

PhaseDescription
1Establish objectivesDefine implementation motivations against organization set goal
  • 1.

    The fundamental motivation for ISO 9001 certification must be for long-term strategic planning, according to the long-term management vision. As a result, there must be

    • a.

      Clear Long term (5 years–10 years) Objectives to be Achieved from QMS implementation

    • b.

      Clearly defined long term strategic benefits from QMS implementation

2Understand ISO 9001 requirementsEnsure that the organization at all levels understand the requirements of the QMS and its potential benefits
  • 1.

    The organization through top management at all levels must Assess and understand

    • a.

      Requirements of the standard that the organization must fulfil and maintain

    • b.

      Potential changes (that might impact the current management and operational processes) throughout the organization to maximize on the opportunities of the system

    • c.

      Resource requirements (Structural requirements, budgetary requirements, and competency requirements)

3Gap analysisDefine and analyze the Gaps: Asses the current state of the Organization against the requirements of the QMS
  • 1.

    The organization must Recognize its current state at all levels of its processes (Management or operational), its culture (Environment for processes) and its resources

  • 2.

    Find the gap between the current state and the

    • a.

      Requirements of the standard,

    • b.

      The potential changes required, and the resources needed

  • 3.

    Create a comprehensive action plan to close the gaps

4Implementation planDevelop a comprehensive implementation plan
  • 1.

    Develop a long-term implementation strategic plan (Gap analysis action plan, and long-term objectives action plan)

  • 2.

    The implementation should be approached as a transformation strategy for the entire organization

  • 3.

    All levels of the organization must be thoroughly engaged throughout the planning process

    • a.

      Deployment of Executive level Mandate- Synergize strategic processes with ISO 9001 requirement (Clause 5, 6, 7,9, 10) and strategic objectives

    • b.

      Deployment of department level mandate (Synergize operational Processes with ISO requirements and organization long term objectives)

Source(s): Author's own work

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