Table A1.

Mock digital communications used in the interactive training condition (Arm 4) and final knowledge test (all participants)

TypeTraining or testLegitimacyImposter typeShort nameDescription
EmailTrainingRealGovernmentSSA scam warningAn email providing information on the warning signs of SSA imposter scams
WebTrainingRealBusinessAmazon homepageThe real Amazon.com homepage
EmailTrainingScamGovernmentIRS emailFake email from the IRS requesting that the taxpayer download an attachment
WebTrainingRealGovernmentIRS online accountThe sign-in page to access online IRS accounts
WebTrainingRealBusinessApple ID sign-inApple sign-in page for Apple account management
WebTrainingScamBusinessAmazon productA fake product page selling home security cameras
EmailTrainingRealBusinessMcAfee emailA monthly security activity report from McAfee ID Theft Protection
EmailTrainingScamGovernmentSSA security emailAn email announcing a new security alert feature from SSA that requires sign-up
WebsiteTestRealBusinessWalmart productA real product page from Walmart.com selling security cameras
EmailTestScamBusinessRed CrossAn email asking for donations to a fraudulent Red Cross site
WebsiteTestRealGovernmentSSA HPThe SSA’s actual homepage
WebsiteTestScamGovernmentmySSAA modified version of the mySSA login page
EmailTestRealBusinessAmazon mark deliveryAn email informing the recipient of a delay in the delivery of an Amazon product
WebsiteTestScamBusiness/governmentSSA FacebookA Facebook page for a fake Social Security Administration account
EmailTestScamGovernmentSSA opt outA modified version of an SSA email allowing people to opt out of future SSA emails
EmailTestRealGovernmentReplacement cardAn email from the SSA instructing recipients on how to get a new SSA card
LetterTestRealGovernmentMedicare reviewA notice from the SSA about an upcoming call from the Medicare office
LetterTestScamGovernmentBenefits suspensionA letter threatening the suspension of SSA benefits
Source: Table created by the authors
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