Table 3. Research propositions and... | Emerald Publishing

Table 3.

Research propositions and future research questions for dynamic decision-making in service organizations

Dynamic decision-making assumptions in service research	Systems thinking informed research propositions	Future research questions
Decision-making is a shared, multi-actor activity	RP1: decision-making in service organizations is a process occurring within complex adaptive systems composed of multiple subsystems. RP2: the outcome of a decision-making process is an emergent property and as such always characterized by a degree of unpredictability	What types of actors and/or systems of actors are involved in organizational decision-making? How does the variety of decision-making actors influence decision-making as an activity? How can a more conscious multi-actor decision-making process be implemented in organizations? How can the unpredictability of decision-making be accounted for already within the process of making decisions?
Decision-making is an interconnected activity	RP3: the decision-making by one service organization is influenced by the decision-making of other actors through multiple feedback loops. RP4: decision-making is characterized by a feedback loop in which the implications of prior decisions inform the future decisions	What kind of forms do the feedback loops from other actors decision-making processes take in service organizations? How do the decision-making processes of several service organizations interact with one another? How do the prior decisions influence future decision-making within a service organization?
Decision-making deals with a continually changing context	RP5: decision-making actors are themselves part of the context for other decision-making actors. RP6: cognitive alignment is a process of co-evolution with the decision-making actor and its context	How do service organizations and other actors influence each other’s decision-making? What are the consequences of decision-making if cognitive alignment is missing? How can cognitive alignment between a decision-making actor and its context be improved?
Decision-making is subjective and heuristic	RP7: personal information variety influences decision-making. RP8: decision-making actors differ in terms of their information variety affecting decision-making	How does personal information variety influence decision-making? To what extend do managers in service organizations yield different interpretation from the same data? What are the negative and positive consequences of personal information variety for decision-making?

Dynamic decision-making assumptions in service research	Systems thinking informed research propositions	Future research questions
Decision-making is a shared, multi-actor activity	RP1: decision-making in service organizations is a process occurring within complex adaptive systems composed of multiple subsystems.RP2: the outcome of a decision-making process is an emergent property and as such always characterized by a degree of unpredictability	What types of actors and/or systems of actors are involved in organizational decision-making?How does the variety of decision-making actors influence decision-making as an activity?How can a more conscious multi-actor decision-making process be implemented in organizations?How can the unpredictability of decision-making be accounted for already within the process of making decisions?
Decision-making is an interconnected activity	RP3: the decision-making by one service organization is influenced by the decision-making of other actors through multiple feedback loops.RP4: decision-making is characterized by a feedback loop in which the implications of prior decisions inform the future decisions	What kind of forms do the feedback loops from other actors decision-making processes take in service organizations?How do the decision-making processes of several service organizations interact with one another?How do the prior decisions influence future decision-making within a service organization?
Decision-making deals with a continually changing context	RP5: decision-making actors are themselves part of the context for other decision-making actors.RP6: cognitive alignment is a process of co-evolution with the decision-making actor and its context	How do service organizations and other actors influence each other’s decision-making?What are the consequences of decision-making if cognitive alignment is missing?How can cognitive alignment between a decision-making actor and its context be improved?
Decision-making is subjective and heuristic	RP7: personal information variety influences decision-making.RP8: decision-making actors differ in terms of their information variety affecting decision-making	How does personal information variety influence decision-making?To what extend do managers in service organizations yield different interpretation from the same data?What are the negative and positive consequences of personal information variety for decision-making?

Source: Made by authors