Table 4. Guiding questions for... | Emerald Publishing

Table 4.

Guiding questions for practitioners for a dynamic decision-making

Dynamic decision-making assumptions in service research	Guiding questions for practitioners
Decision-making is a shared, multi-actor activity	Which actors are formally involved in today’s decision-making processes? Are there actors who make decisions within the organizations, but are not formally identified to have such a role? Do we have an overview of the aggregated outcomes of the decision-making within the organization? Are the multiple decision makers within the organization aligned in their decision-making? How do we account for unpredictability in our decision-making processes?
Decision-making is an interconnected activity	Do we have an overview how decision-making by others influences our decision-making processes? How do we account the implications of our previous decisions in our decision-making processes?
Decision-making deals with a continually changing context	How do we account for the continual change in our context? How do we ensure our consonance and alignment with our context to make the right decisions at the time? How much deep possible re-configuration or re-organization or re-thinking should be to efficiently evaluate, select and adopt new decisions?
Decision-making is subjective and heuristic	Do we have an overview of the personal information variety that exists within the organizational decision makers? Do we have training to improve the interpretation of what is going on (e.g. study of weak signals, unintended consequences)? How, through learning and experiencing, do we improve our subjective capacity to make new (useful) decisions under increasing uncertainty?

Dynamic decision-making assumptions in service research	Guiding questions for practitioners
Decision-making is a shared, multi-actor activity	Which actors are formally involved in today’s decision-making processes?Are there actors who make decisions within the organizations, but are not formally identified to have such a role?Do we have an overview of the aggregated outcomes of the decision-making within the organization?Are the multiple decision makers within the organization aligned in their decision-making?How do we account for unpredictability in our decision-making processes?
Decision-making is an interconnected activity	Do we have an overview how decision-making by others influences our decision-making processes?How do we account the implications of our previous decisions in our decision-making processes?
Decision-making deals with a continually changing context	How do we account for the continual change in our context?How do we ensure our consonance and alignment with our context to make the right decisions at the time?How much deep possible re-configuration or re-organization or re-thinking should be to efficiently evaluate, select and adopt new decisions?
Decision-making is subjective and heuristic	Do we have an overview of the personal information variety that exists within the organizational decision makers?Do we have training to improve the interpretation of what is going on (e.g. study of weak signals, unintended consequences)?How, through learning and experiencing, do we improve our subjective capacity to make new (useful) decisions under increasing uncertainty?

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