Table 1.

Thematic coding process

TranscriptsCodes
Interviewee: Absolutely. AI can analyze large amounts of data quickly and accurately, which helps us make informed decisions for marketing strategies
Interviewer: mm
Transparency and explainability
Interviewee: Ethical concerns must be addressed, which can seriously affect individuals
Interviewee: mm
Ethical considerations
Interviewee: One way to address this issue is to ensure companies regularly monitor and audit their systems are non-discriminatory
Interviewer: mm
Promoting Fairness
Interviewee: My pleasure; these conversations are important to ensure AI-based predictive marketing is used ethically and responsibly
Interviewer: mm
Evaluating the effectiveness

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