Conclusions and implications
| Conclusions | Implications |
|---|---|
| MU significantly affect ATT and BI | Operators concentrate on improving the usefulness and benefits of their platform to encourage positive ATT and BI |
| MEOU significantly affect ATT | The difficulty and complexity of the platform should be reduced to promote the adoption by offering some technical support and backup. A free and stable Wi-Fi connection is also necessary to increase the usage |
| PI significantly affect BI | Stakeholders should articulate some strategies like providing briefings and training on the platforms to improve user’s innovativeness |
| GS strengthened ATT-BI | The significant moderating role of GS enriches the literature of the subject matter. Government support is required to cultivate the favourable and favourable ATT on the use of m-payment in the new normal era. Legislative support and internet accessibility are some of the supporting efforts from the government that may boost users’ ATT on m-payment usage |
| Conclusions | Implications |
|---|---|
| MU significantly affect ATT and BI | Operators concentrate on improving the usefulness and benefits of their platform to encourage positive ATT and BI |
| MEOU significantly affect ATT | The difficulty and complexity of the platform should be reduced to promote the adoption by offering some technical support and backup. A free and stable Wi-Fi connection is also necessary to increase the usage |
| PI significantly affect BI | Stakeholders should articulate some strategies like providing briefings and training on the platforms to improve user’s innovativeness |
| GS strengthened ATT-BI | The significant moderating role of GS enriches the literature of the subject matter. Government support is required to cultivate the favourable and favourable ATT on the use of m-payment in the new normal era. Legislative support and internet accessibility are some of the supporting efforts from the government that may boost users’ ATT on m-payment usage |
Notes:
MU = mobile usefulness; MEOU = mobile ease of use; ATT = attitudes; PT = perceived trust; PR = perceived risk; PI = personal innovativeness; GS = government support; BI = behavioural intention
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