Table 3. Platform’s overview of the... | Emerald Publishing

Table 3.

Platform’s overview of the training tools and feedback system

	Training tools						Customers’ feedback system		Platforms’ feedback system
	Face-to-face meetings	Mentoring	Video	Emails	Formative assessment	Written document	Overall delivery	Rider’s performance	Automatic	Direct contact
Deliveroo			x	x	x		x	x	x
Wolt			x	x	x		x			x
Glovo	x		x		x			x		x
Uber eats						x		x	x
My Menu		x					x			x
Cocai Express	x	x					x			x

	Training tools						Customers’ feedback system		Platforms’ feedback system
	Face-to-face meetings	Mentoring	Video	Emails	Formative assessment	Written document	Overall delivery	Rider’s performance	Automatic	Direct contact
Deliveroo			x	x	x		x	x	x
Wolt			x	x	x		x			x
Glovo	x		x		x			x		x
Uber eats						x		x	x
My Menu		x					x			x
Cocai Express	x	x					x			x

Source: Authors’ own work