KPIs for the library performance measurement in connection to material handling
| Dimension | KPI | Description |
|---|---|---|
| Flexibility | Agility | Capability in effective response to the changes in demand pattern |
| Layout adjustment | The degree of effort required to modify and adjust the layout in response to the imposed situation | |
| Productivity | Capacity | The ratio of the processed books to the received books |
| Process efficiency | The ratio of value-added to non-value-added time | |
| Service quality | Accuracy | The proportion of correct storing or deliveries |
| Responsiveness | The time for total material handling processes including sorting, moving, storing, and controlling | |
| Cost | Establishment | The cost of setting up and modifying the material handling system and equipment |
| Operation and maintenance | The cost of operating material handling processes and maintaining the material handling equipment |
| Dimension | KPI | Description |
|---|---|---|
| Flexibility | Agility | Capability in effective response to the changes in demand pattern |
| Layout adjustment | The degree of effort required to modify and adjust the layout in response to the imposed situation | |
| Productivity | Capacity | The ratio of the processed books to the received books |
| Process efficiency | The ratio of value-added to non-value-added time | |
| Service quality | Accuracy | The proportion of correct storing or deliveries |
| Responsiveness | The time for total material handling processes including sorting, moving, storing, and controlling | |
| Cost | Establishment | The cost of setting up and modifying the material handling system and equipment |
| Operation and maintenance | The cost of operating material handling processes and maintaining the material handling equipment |
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