Table 3

LLM queries and answers

Query (prompt)Answer
Summarize the dispensing procedure“The dispensing procedure is to measure the frame (A, B, DBL, ED), order the lenses with Supplier XXX (specifying frame type and measurements) and attach the order to the frame in Supplier XXX’s red “frame to follow” bag. Then, do a BYO suitability assessment and explain to the customer the risks involved. Lastly, charge the customer the price of the lenses as if they were to buy a full set from us plus a $50 fitting fee, and apply a 2nd pr 40% discount on the lenses only
Where can I get help from if there are any problems with ordering lenses?You can contact XXX_platinum@XXX.com for help with placing an order.”
Which key performance indicators are important for the supply chain team?“The important key performance indicators for BYO frames are assessing the frame for suitability, measuring the frame, ordering with Supplier XXX, sending the frame to Supplier XXX, and pricing.”

Source(s): Authors’ own elaboration

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