Measurement scales
| Construct | Items | Mean | SD | CR | Factor loading |
|---|---|---|---|---|---|
| Corporate reputation (adapted from Hur, Kim, & Woo, 2014) | CR1 | 4.58 | 1.67 | – | 0.941 |
| CR2 | 4.39 | 1.66 | 34.822 | 0.939 | |
| CR3 | 4.58 | 1.69 | 35.452 | 0.944 | |
| CSR (adapted from Hur, Kim, & Woo, 2014) | CSR1 | 4.96 | 1.52 | – | 0.884 |
| CSR2 | 4.69 | 1.57 | 26.062 | 0.928 | |
| CSR3 | 4.92 | 1.49 | 23.160 | 0.876 | |
| Perceived crisis response (adapted from MacKenzie and Lutz, 1989) | PCR1 | 4.31 | 1.68 | – | 0.897 |
| PCR2 | 3.87 | 1.67 | 19.171 | 0.806 | |
| PCR3 | 4.26 | 1.58 | 21.579 | 0.867 | |
| Blame attribution (adapted from Brühl et al., 2018) | BLAME | 3.64 | 1.81 | – | – |
| Construct | Items | Mean | SD | CR | Factor loading |
|---|---|---|---|---|---|
| Corporate reputation | CR1 | 4.58 | 1.67 | – | 0.941 |
| CR2 | 4.39 | 1.66 | 34.822 | 0.939 | |
| CR3 | 4.58 | 1.69 | 35.452 | 0.944 | |
| CSR | CSR1 | 4.96 | 1.52 | – | 0.884 |
| CSR2 | 4.69 | 1.57 | 26.062 | 0.928 | |
| CSR3 | 4.92 | 1.49 | 23.160 | 0.876 | |
| Perceived crisis response | PCR1 | 4.31 | 1.68 | – | 0.897 |
| PCR2 | 3.87 | 1.67 | 19.171 | 0.806 | |
| PCR3 | 4.26 | 1.58 | 21.579 | 0.867 | |
| Blame attribution | BLAME | 3.64 | 1.81 | – | – |