The questionnaire used in the study
| Construct | Item label | Items | Response scale |
|---|---|---|---|
| Corporate reputation (Hur, Kim, & Woo, 2014) | REP1 | This water utility is a company I have a good feeling about | Totally disagree/Totally agree (1–7) |
| REP3 | This water utility is a company that I admire and respect | ||
| REP3 | This water utility has a good overall reputation | ||
| CSR (Hur, Kim, & Woo, 2014) | CSR1 | This water utility is a socially responsible company | Totally disagree/Totally agree (1–7) |
| CSR2 | This water utility is concerned to improve the well-being of society | ||
| CASR3 | This water utility behaves responsibly regarding the environment | ||
| Perceived crisis response (MacKenzie and Lutz, 1989) | PCR1 | Do you trust how this water utility is managing the situation? | Definitely no/definitely yes (1–7) |
| PCR2 | Do you think this water utility has provided information with transparency? | ||
| PCR3 | Do you think this water utility has done all in its power to deal with the situation? | ||
| Blame attribution (Brühl et al., 2018) | BLAME | Do you think that this water utility is responsible for the situation? | No/Yes |
| Construct | Item | Items | Response scale |
|---|---|---|---|
| Corporate reputation | REP1 | This water utility is a company I have a good feeling about | Totally disagree/Totally agree (1–7) |
| REP3 | This water utility is a company that I admire and respect | ||
| REP3 | This water utility has a good overall reputation | ||
| CSR | CSR1 | This water utility is a socially responsible company | Totally disagree/Totally agree (1–7) |
| CSR2 | This water utility is concerned to improve the well-being of society | ||
| CASR3 | This water utility behaves responsibly regarding the environment | ||
| Perceived crisis response | PCR1 | Do you trust how this water utility is managing the situation? | Definitely no/definitely yes (1–7) |
| PCR2 | Do you think this water utility has provided information with transparency? | ||
| PCR3 | Do you think this water utility has done all in its power to deal with the situation? | ||
| Blame attribution | BLAME | Do you think that this water utility is responsible for the situation? | No/Yes |