Direct, mediation, and moderation hypotheses
| No | Hypothesized paths | β | t-values | 95% BCCI | p-values | |
|---|---|---|---|---|---|---|
| LL | UL | |||||
| H1 | HRM practices → organizational engagement | 0.346 | 9.020 | 0.265 | 0.417 | 0.000 |
| H2 | Organizational engagement → CQS | 0.368 | 6.937 | 0.263 | 0.469 | 0.000 |
| H3 | HRM practices → organizational engagement → CQS | 0.127 | 5.252 | 0.083 | 0.178 | 0.000 |
| H4 | HRM practices*turnover intention → organizational engagement | −0.168 | 3.865 | −0.248 | −0.079 | 0.000 |
| H5 | Organizational engagement*employee adaptability → CQS | 0.132 | 4.134 | 0.071 | 0.195 | 0.000 |
| No | Hypothesized paths | 95% BCCI | ||||
|---|---|---|---|---|---|---|
| LL | UL | |||||
| HRM practices → organizational engagement | 0.346 | 9.020 | 0.265 | 0.417 | 0.000 | |
| Organizational engagement → CQS | 0.368 | 6.937 | 0.263 | 0.469 | 0.000 | |
| HRM practices → organizational engagement → CQS | 0.127 | 5.252 | 0.083 | 0.178 | 0.000 | |
| HRM practices*turnover intention → organizational engagement | −0.168 | 3.865 | −0.248 | −0.079 | 0.000 | |
| Organizational engagement*employee adaptability → CQS | 0.132 | 4.134 | 0.071 | 0.195 | 0.000 | |
Note(s): CQS = commitment to quality service; bias-corrected confidence interval = BCCI; UL = upper level; LL = lower level
Source(s): Authors’ own work
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.