Table 2

Structural model results

HypothesesVIFStandard deviationp-valueConclusion
Effect on emotional value (R20,463)
H1. Sensory perception → Emotional value
1.0000.00330.000Supported
Effect on functional value (R20,119)
H2. Sensory perception → Functional value
1.0000.0620.000Supported
Effect on customer satisfaction (R20.695)
H3. Emotional value → Customer satisfaction
1.3150.0470.000Supported
Effect on customer satisfaction (R20.695)
H4. Functional value → Customer satisfaction
1.3150.0600.0018Supported
Effect on WOM (R20,803)
H5. Customer satisfaction → Word of mouth
1.0000.0240.000Supported
Effect on intention to revisit (R20,496)
H6. Customer satisfaction → Intention to revisit
1.0000.0560.000Supported
Effect on intention to pay more (R20.474)
H7. Customer Satisfaction → Intention to pay more
1.0000.0460.000Supported

Source(s): Authors’ own creation

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