Categories of analysis
| Main categories | Sub categories | |
|---|---|---|
| Forms of agency | Citizens as resource integrators | Citizens bringing and exchanging their resources to VCC |
| Citizen producing and sharing knowledge | ||
| Citizens having sleeping resources | ||
| Citizens’ skills and competences as a resource | ||
| Citizens as experiencers | Citizens co-producers by their experiences | |
| Citizens experiencing and having emotions in the services | ||
| Citizens experiencing the service system | ||
| Heterogenous needs, experiences and lifeworlds | ||
| Citizens as co-producers | Citizens co-producing the services | |
| Citizens acting as co-innovators | ||
| Citizens acting as co-designer | ||
| Citizen acting as partner or collaborator or participant | ||
| Citizens volunteering or acting as peer-support | ||
| Citizens as beneficiaries | Citizens’ equal access to services | |
| Citizens supported or assisted in public services | ||
| Citizens target of public actions | ||
| Citizens suffering from service systems’ errors or incompetence | ||
| Dimensions of agency | Activity and voluntariness | Citizens as active actors |
| Citizens being empowered and engaged actors | ||
| Citizens as involuntary actors | ||
| Citizens as unconscious actors | ||
| Citizens as responsible actors | ||
| Level of value co-creation | Citizens acting as individuals and creating individual value | |
| Citizens acting active in their community | ||
| Citizens contributing to wider issues and creating public forms of value | ||
| Citizens creating simultaneously different kinds of value |
| Main categories | Sub categories | |
|---|---|---|
| Forms of agency | Citizens as resource integrators | Citizens bringing and exchanging their resources to VCC |
| Citizen producing and sharing knowledge | ||
| Citizens having sleeping resources | ||
| Citizens’ skills and competences as a resource | ||
| Citizens as experiencers | Citizens co-producers by their experiences | |
| Citizens experiencing and having emotions in the services | ||
| Citizens experiencing the service system | ||
| Heterogenous needs, experiences and lifeworlds | ||
| Citizens as co-producers | Citizens co-producing the services | |
| Citizens acting as co-innovators | ||
| Citizens acting as co-designer | ||
| Citizen acting as partner or collaborator or participant | ||
| Citizens volunteering or acting as peer-support | ||
| Citizens as beneficiaries | Citizens’ equal access to services | |
| Citizens supported or assisted in public services | ||
| Citizens target of public actions | ||
| Citizens suffering from service systems’ errors or incompetence | ||
| Dimensions of agency | Activity and voluntariness | Citizens as active actors |
| Citizens being empowered and engaged actors | ||
| Citizens as involuntary actors | ||
| Citizens as unconscious actors | ||
| Citizens as responsible actors | ||
| Level of value co-creation | Citizens acting as individuals and creating individual value | |
| Citizens acting active in their community | ||
| Citizens contributing to wider issues and creating public forms of value | ||
| Citizens creating simultaneously different kinds of value |
Source(s): Authors’ own work