Table 1 Constructs in m-banking service...

Table 1

Constructs in m-banking service quality research

Construct(s)	Article(s)
Antecedents
System success-based
1. Information quality	Abbasi et al. (2022), Abu-Taieh et al. (2022), Ali et al. (2022), Al-Zubi and Al-Gasawneh (2022), Baabdulla et al. (2019), Cavus et al. (2021), Eren (2022), Geebren et al. (2021), Mansour (2020), Mouakket (2020), Sharma and Sharma (2019), Tam and Oliveira (2017), Tam and Oliveira (2016), Talwar et al. (2020), Windasari and Albashrawi (2021), Zhou (2012, 2013), Zoghlami et al. (2020), and Zoghlami et al. (2018)
2. Service quality	Abbasi et al. (2022), Ali et al. (2022), Arcand et al. (2017), Baabdulla et al. (2019), Cavus et al. (2021), De Leon et al. (2020), Dlodlo (2014), Eren (2022), Geebren et al. (2021), Hassan et al. (2020), Hijazi, R. (2022), Jin and Lim (2021), Jun and Palacios (2016), Kapoor and Vij (2020), Liébana-Cabanillas et al. (2019), Mansour (2020), Mansour et al. (2016), Mouakket (2020), Mostafa (2020), Naruetharadhol et al. (2021), Navavongsathian et al. (2020), Purwono et al. (2021), Puriwat and Tripopsakul (2017a), Puriwat and Tripopsakul (2017b), Raman and Aashish (2021), Reeshma and Rajkumar (2017), Sagib and Zapan (2014), Shankar et al. (2019), Sharma and Sharma (2019), Suhartanto et al. (2022), Talwar et al. (2020), Tam and Oliveira (2016), Tam and Oliveira (2017), Tang et al. (2021), Tew et al. (2022), Windasari and Albashrawi (2021), Zhou (2012, 2013), Zhou et al. (2021), and Zoghlami et al. (2020)
3. System quality	Abbasi et al. (2022), Abu-Taieh et al. (2022), Ali et al. (2022), Baabdulla et al. (2019), Cavus et al. (2021), Eren (2022), Geebren et al. (2021), Mansour (2020), Mouakket (2020), Purwono et al. (2021), Sharma and Sharma (2019), Tam and Oliveira (2017), Tam and Oliveira (2016), Tew et al. (2022), Windasari and Albashrawi (2021), Zhou (2012, 2013), and Zhou et al. (2021)
User-based
Technology acceptance model (TAM)
1. Perceived ease of use	Abbasi et al. (2022), Aldiabat et al. (2022), Alrabei et al. (2022), Bui et al. (2022), Goplakrishnan and Ravindran (2012), Jun and Palacios (2016), Mahakunajirakul (2022), Mansour et al. (2016), Mostafa (2020), Naruetharadhol et al. (2021), Navavongsathian et al. (2020), Puriwat and Tripopsakul (2017a), Srivastava and Vishnani (2021), Tang et al. (2021), and Zoghlami et al. (2018, 2020)
2. Perceived usefulness	Abbasi et al. (2022), Aldiabat et al. (2022), Goplakrishnan and Ravindran (2012), Mahakunajirakul (2022), Mansour et al. (2016), Mensah (2019), Mostafa (2020), Naruetharadhol et al. (2021), Navavongsathian et al. (2020), Puriwat and Tripopsakul (2017a), Purwono et al. (2021), and Srivastava and Vishnani (2021)
Unified theory of acceptance and use of technology acceptance (UTAUT)
3. Effort expectancy	Abu-Taieh et al. (2022), Baabdulla et al. (2019), Mansour (2020), and Windasari and Albashrawi (2021)
4. Facilitating condition	Abu-Taieh et al. (2022), Baabdulla et al. (2019), Mansour (2020), and Windasari and Albashrawi (2021)
5. Performance expectancy	Abu-Taieh et al. (2022), Baabdulla et al. (2019), Mansour (2020), and Windasari and Albashrawi (2021)
6. Social influence	Abu-Taieh et al. (2022), Baabdulla et al. (2019), and Mansour (2020)
Quality-based
Adaptability-based
1. Compatibility	Jin and Lim (2021), Mensah (2019), and Yeh (2020)
2. Convenience	Hassan et al. (2020), Jin and Lim (2021), Jun and Palacios (2016), De Leon et al. (2020), Mansour et al. (2016), Naruetharadhol et al. (2021), Raman and Aashish (2021), Sagib and Zapan (2014), and Srivastava and Vishnani (2021)
3. Customization	De Leon et al. (2020), Hassan et al. (2020), and Naruetharadhol et al. (2021)
Confidence-based
4. Assurance	De Leon et al. (2020), Harb et al. (2022), Hassan et al. (2020), Khan et al. (2021), Naruetharadhol et al. (2021), Reeshma and Rajkumar (2017), Sagib and Zapan (2014), and Shankar et al. (2019)
5. Credibility	Arcand et al. (2017), Alenizi (2022), Jun and Palacios (2016), Mahakunajirakul (2022), and Puriwat and Tripopsakul (2017a)
6. Privacy	Arcand et al. (2017), Hijazi (2022), Mahakunajirakul (2022), Mostafa (2020), Puriwat and Tripopsakul (2017a), Rajaobelina et al. (2021), Shankar et al. (2019), Zoghlami et al. (2018), and Zoghlami et al. (2020)
7. Reliability	Bui et al. (2022), Harb et al. (2022), Jun and Palacios (2016), Khan et al. (2021), Puriwat and Tripopsakul (2017b), Reeshma and Rajkumar (2017), Sagib and Zapan (2014), Shankar et al. (2019), Zoghlami et al. (2018), and Zoghlami et al. (2020)
8. Security	Aldiabat et al. (2022), Alrabei et al. (2022), Arcand et al. (2017), Bui et al. (2022), De Leon et al. (2020), Hassan et al. (2020), Hijazi (2022), Jin and Lim (2021), Jun and Palacios (2016), Mahakunajirakul (2022), Mostafa (2020), Naruetharadhol et al. (2021), Payne et al. (2018), Puriwat and Tripopsakul (2017a), Rajaobelina et al. (2021), Sagib and Zapan (2014), Srivastava and Vishnani (2021), Suhartanto et al. (2022), Tang et al. (2021), Twum et al. (2022), Zoghlami et al. (2018), and Zoghlami et al. (2020)
Hedonic-based
9. Enjoyment	Arcand et al. (2017), De Leon et al. (2020), Hassan et al. (2020), Mahakunajirakul (2022), Mostafa (2020), Naruetharadhol et al. (2021), and Puriwat and Tripopsakul (2017a)
Interactivity-based
10. Access	Jun and Palacios (2016)
11. Communication	Jun and Palacios (2016)
12. Empathy	Harb et al. (2022), Khan et al. (2021), Reeshma and Rajkumar (2017), and Shankar et al. (2019)
13. Responsiveness	Harb et al. (2022), Jin and Lim (2021), Khan et al. (2021), Puriwat and Tripopsakul (2017a), Puriwat and Tripopsakul (2017b), Reeshma and Rajkumar (2017), Shankar et al. (2019), and Twum et al. (2022)
14. Sociality	Arcand et al. (2017), Mahakunajirakul (2022), and Puriwat and Tripopsakul (2017a)
Scheme-based
15. Aesthetics	Arcand et al. (2017), Jun and Palacios (2016), Mahakunajirakul (2022), and Puriwat and Tripopsakul (2017a)
16. Design	Arcand et al. (2017), Al-Gasawneh and Al-Zubi (2022), De De Leon et al. (2020), Mahakunajirakul (2022), Naruetharadhol et al. (2021), Pal Kapoor and Vij (2020), Puriwat and Tripopsakul (2017a), Puriwat and Tripopsakul (2017b), Ul Hassan et al. (2020), Zoghlami et al. (2018), and Zhou et al. (2021)
17. Interface	Al-Zubi and Al-Gasawneh (2022), Puriwat and Tripopsakul (2017b), and Zhou et al. (2021)
18. Tangibility	Harb et al. (2022), Khan et al. (2021), Reeshma and Rajkumar (2017), and Shankar et al. (2019)
Utilitarian-based
19. Efficiency	Jin and Lim (2021), Sagib and Zapan (2014), and Shankar et al. (2019)
20. Functionality	De Leon et al. (2020), Hassan et al. (2020), and Naruetharadhol et al. (2021)
21. Practicity	Arcand et al. (2017), Mahakunajirakul (2022), and Puriwat and Tripopsakul (2017a)
Mediators
1. Attitude	Alenizi (2022), Mansour et al. (2016), Mobarak et al. (2022), Mostafa (2020), Payne et al. (2018), Purwono et al. (2021), Raman and Aashish (2021), and Suhartanto et al. (2022)
2. Brand attachment	Rajaobelina et al. (2021)
3. Flow	Zhou (2013)
4. Trust	Abu-Taieh et al. (2022), Aldiabat et al. (2022), Ali et al. (2022), Arcand et al. (2017), Cavus et al. (2021), Dlodlo (2014), Geebren et al. (2021), Hassan et al. (2020), Jin and Lim (2021), Liébana-Cabanillas et al. (2019), Mensah (2019), Mostafa (2020), Payne et al. (2018), Purwono et al. (2021), Raman and Aashish (2021), Sharma and Sharma (2019), Srivastava and Vishnani (2021), Suhartanto et al. (2022), Talwar et al. (2020), Zoghlami et al. (2018, 2020), Zhou (2012), and Zhou (2013)
Moderators
1. Age	Abu-Taieh et al. (2022) and Zoghlami et al. (2020)
2. Brand reputation	Zoghlami et al. (2018)
3. Device	Rajaobelina et al. (2021)
4. Educational level	Abu-Taieh et al. (2022)
5. Gender	Abu-Taieh et al. (2022), Rajaobelina et al. (2021), and Zoghlami et al. (2020)
6. Internet experience	Abu-Taieh et al. (2022)
7. Personal innovativeness	Fan et al. (2021)
8. Switching cost	Bui et al. (2022) and Fan et al. (2021)
Outcomes
1. Actual usage	Alenizi (2022), Ali et al. (2022), Baabdulla et al. (2019), Cavus et al. (2021), Mahakunajirakul (2022), Mansour (2020), Payne et al. (2018), Sharma and Sharma (2019), Twum et al. (2022), and Yeh (2020)
2. Behavioral intention	Abu-Taieh et al. (2022), Alenizi (2022), Ali et al. (2022), Cavus et al. (2021), Eren (2022), Hassan et al. (2020), Mahakunajirakul (2022), Mansour et al. (2016), Mostafa (2020), Purwono et al. (2021), Tang et al. (2021), Tew et al. (2022), and Yeh (2020)
3. Continuance intention	Abbasi et al. (2022), Abu-Taieh et al. (2022), Dlodlo (2014), Goplakrishnan and Ravindran (2012), Inan et al. (2021), Jin and Lim (2021), Liébana-Cabanillas et al. (2019), Mensah (2019), Mobarak et al. (2022), Mouakket (2020), Naruetharadhol et al. (2021), Raman and Aashish (2021), Srivastava and Vishnani (2021), Talwar et al. (2020), and Zhou (2013)
4. Customer loyalty	Baabdulla et al. (2019), Bui et al. (2022), Hassan et al. (2020), Puriwat and Tripopsakul (2017b), Sagib and Zapan (2014), Shankar et al. (2019), Suhartanto et al. (2022), Windasari and Albashrawi (2021), Zoghlami et al. (2018, 2020), and Zhou et al. (2021)
5. Customer satisfaction	Abu-Taieh et al. (2022), Arcand et al. (2017), Baabdulla et al. (2019), Boon-itt (2015), Bui et al. (2022), Cavus et al. (2021), De Leon et al. (2020), Dlodlo (2014), Geebren et al. (2021), Goplakrishnan and Ravindran (2012), Jin and Lim (2021), Jun and Palacios (2016), Khan et al. (2021), Liébana-Cabanillas et al. (2019), Mouakket (2020), Puriwat and Tripopsakul (2017b), Raman and Aashish (2021), Reeshma and Rajkumar (2017), Said et al. (2022), Sagib and Zapan (2014), Sharma and Sharma (2019), Srivastava and Vishnani (2021), Tam and Oliveira (2016), Tam and Oliveira (2017), Twum et al. (2022), Windasari and Albashrawi (2021), Zhou (2013), Zoghlami et al. (2018), and Zoghlami et al. (2020)
6. Word-of-mouth	Abu-Taieh et al. (2022), Mobarak et al. (2022), Rajaobelina et al. (2021), Said et al. (2022), Zoghlami et al. (2018), and Zoghlami et al. (2020)

Construct(s)	Article(s)
Antecedents
System success-based
1. Information quality	Abbasi et al. (2022), Abu-Taieh et al. (2022), Ali et al. (2022), Al-Zubi and Al-Gasawneh (2022), Baabdulla et al. (2019), Cavus et al. (2021), Eren (2022), Geebren et al. (2021), Mansour (2020), Mouakket (2020), Sharma and Sharma (2019), Tam and Oliveira (2017), Tam and Oliveira (2016), Talwar et al. (2020), Windasari and Albashrawi (2021), Zhou (2012, 2013), Zoghlami et al. (2020), and Zoghlami et al. (2018)
2. Service quality	Abbasi et al. (2022), Ali et al. (2022), Arcand et al. (2017), Baabdulla et al. (2019), Cavus et al. (2021), De Leon et al. (2020), Dlodlo (2014), Eren (2022), Geebren et al. (2021), Hassan et al. (2020), Hijazi, R. (2022), Jin and Lim (2021), Jun and Palacios (2016), Kapoor and Vij (2020), Liébana-Cabanillas et al. (2019), Mansour (2020), Mansour et al. (2016), Mouakket (2020), Mostafa (2020), Naruetharadhol et al. (2021), Navavongsathian et al. (2020), Purwono et al. (2021), Puriwat and Tripopsakul (2017a), Puriwat and Tripopsakul (2017b), Raman and Aashish (2021), Reeshma and Rajkumar (2017), Sagib and Zapan (2014), Shankar et al. (2019), Sharma and Sharma (2019), Suhartanto et al. (2022), Talwar et al. (2020), Tam and Oliveira (2016), Tam and Oliveira (2017), Tang et al. (2021), Tew et al. (2022), Windasari and Albashrawi (2021), Zhou (2012, 2013), Zhou et al. (2021), and Zoghlami et al. (2020)
3. System quality	Abbasi et al. (2022), Abu-Taieh et al. (2022), Ali et al. (2022), Baabdulla et al. (2019), Cavus et al. (2021), Eren (2022), Geebren et al. (2021), Mansour (2020), Mouakket (2020), Purwono et al. (2021), Sharma and Sharma (2019), Tam and Oliveira (2017), Tam and Oliveira (2016), Tew et al. (2022), Windasari and Albashrawi (2021), Zhou (2012, 2013), and Zhou et al. (2021)
User-based
Technology acceptance model (TAM)
1. Perceived ease of use	Abbasi et al. (2022), Aldiabat et al. (2022), Alrabei et al. (2022), Bui et al. (2022), Goplakrishnan and Ravindran (2012), Jun and Palacios (2016), Mahakunajirakul (2022), Mansour et al. (2016), Mostafa (2020), Naruetharadhol et al. (2021), Navavongsathian et al. (2020), Puriwat and Tripopsakul (2017a), Srivastava and Vishnani (2021), Tang et al. (2021), and Zoghlami et al. (2018, 2020)
2. Perceived usefulness	Abbasi et al. (2022), Aldiabat et al. (2022), Goplakrishnan and Ravindran (2012), Mahakunajirakul (2022), Mansour et al. (2016), Mensah (2019), Mostafa (2020), Naruetharadhol et al. (2021), Navavongsathian et al. (2020), Puriwat and Tripopsakul (2017a), Purwono et al. (2021), and Srivastava and Vishnani (2021)
Unified theory of acceptance and use of technology acceptance (UTAUT)
3. Effort expectancy	Abu-Taieh et al. (2022), Baabdulla et al. (2019), Mansour (2020), and Windasari and Albashrawi (2021)
4. Facilitating condition	Abu-Taieh et al. (2022), Baabdulla et al. (2019), Mansour (2020), and Windasari and Albashrawi (2021)
5. Performance expectancy	Abu-Taieh et al. (2022), Baabdulla et al. (2019), Mansour (2020), and Windasari and Albashrawi (2021)
6. Social influence	Abu-Taieh et al. (2022), Baabdulla et al. (2019), and Mansour (2020)
Quality-based
Adaptability-based
1. Compatibility	Jin and Lim (2021), Mensah (2019), and Yeh (2020)
2. Convenience	Hassan et al. (2020), Jin and Lim (2021), Jun and Palacios (2016), De Leon et al. (2020), Mansour et al. (2016), Naruetharadhol et al. (2021), Raman and Aashish (2021), Sagib and Zapan (2014), and Srivastava and Vishnani (2021)
3. Customization	De Leon et al. (2020), Hassan et al. (2020), and Naruetharadhol et al. (2021)
Confidence-based
4. Assurance	De Leon et al. (2020), Harb et al. (2022), Hassan et al. (2020), Khan et al. (2021), Naruetharadhol et al. (2021), Reeshma and Rajkumar (2017), Sagib and Zapan (2014), and Shankar et al. (2019)
5. Credibility	Arcand et al. (2017), Alenizi (2022), Jun and Palacios (2016), Mahakunajirakul (2022), and Puriwat and Tripopsakul (2017a)
6. Privacy	Arcand et al. (2017), Hijazi (2022), Mahakunajirakul (2022), Mostafa (2020), Puriwat and Tripopsakul (2017a), Rajaobelina et al. (2021), Shankar et al. (2019), Zoghlami et al. (2018), and Zoghlami et al. (2020)
7. Reliability	Bui et al. (2022), Harb et al. (2022), Jun and Palacios (2016), Khan et al. (2021), Puriwat and Tripopsakul (2017b), Reeshma and Rajkumar (2017), Sagib and Zapan (2014), Shankar et al. (2019), Zoghlami et al. (2018), and Zoghlami et al. (2020)
8. Security	Aldiabat et al. (2022), Alrabei et al. (2022), Arcand et al. (2017), Bui et al. (2022), De Leon et al. (2020), Hassan et al. (2020), Hijazi (2022), Jin and Lim (2021), Jun and Palacios (2016), Mahakunajirakul (2022), Mostafa (2020), Naruetharadhol et al. (2021), Payne et al. (2018), Puriwat and Tripopsakul (2017a), Rajaobelina et al. (2021), Sagib and Zapan (2014), Srivastava and Vishnani (2021), Suhartanto et al. (2022), Tang et al. (2021), Twum et al. (2022), Zoghlami et al. (2018), and Zoghlami et al. (2020)
Hedonic-based
9. Enjoyment	Arcand et al. (2017), De Leon et al. (2020), Hassan et al. (2020), Mahakunajirakul (2022), Mostafa (2020), Naruetharadhol et al. (2021), and Puriwat and Tripopsakul (2017a)
Interactivity-based
10. Access	Jun and Palacios (2016)
11. Communication	Jun and Palacios (2016)
12. Empathy	Harb et al. (2022), Khan et al. (2021), Reeshma and Rajkumar (2017), and Shankar et al. (2019)
13. Responsiveness	Harb et al. (2022), Jin and Lim (2021), Khan et al. (2021), Puriwat and Tripopsakul (2017a), Puriwat and Tripopsakul (2017b), Reeshma and Rajkumar (2017), Shankar et al. (2019), and Twum et al. (2022)
14. Sociality	Arcand et al. (2017), Mahakunajirakul (2022), and Puriwat and Tripopsakul (2017a)
Scheme-based
15. Aesthetics	Arcand et al. (2017), Jun and Palacios (2016), Mahakunajirakul (2022), and Puriwat and Tripopsakul (2017a)
16. Design	Arcand et al. (2017), Al-Gasawneh and Al-Zubi (2022), De De Leon et al. (2020), Mahakunajirakul (2022), Naruetharadhol et al. (2021), Pal Kapoor and Vij (2020), Puriwat and Tripopsakul (2017a), Puriwat and Tripopsakul (2017b), Ul Hassan et al. (2020), Zoghlami et al. (2018), and Zhou et al. (2021)
17. Interface	Al-Zubi and Al-Gasawneh (2022), Puriwat and Tripopsakul (2017b), and Zhou et al. (2021)
18. Tangibility	Harb et al. (2022), Khan et al. (2021), Reeshma and Rajkumar (2017), and Shankar et al. (2019)
Utilitarian-based
19. Efficiency	Jin and Lim (2021), Sagib and Zapan (2014), and Shankar et al. (2019)
20. Functionality	De Leon et al. (2020), Hassan et al. (2020), and Naruetharadhol et al. (2021)
21. Practicity	Arcand et al. (2017), Mahakunajirakul (2022), and Puriwat and Tripopsakul (2017a)
Mediators
1. Attitude	Alenizi (2022), Mansour et al. (2016), Mobarak et al. (2022), Mostafa (2020), Payne et al. (2018), Purwono et al. (2021), Raman and Aashish (2021), and Suhartanto et al. (2022)
2. Brand attachment	Rajaobelina et al. (2021)
3. Flow	Zhou (2013)
4. Trust	Abu-Taieh et al. (2022), Aldiabat et al. (2022), Ali et al. (2022), Arcand et al. (2017), Cavus et al. (2021), Dlodlo (2014), Geebren et al. (2021), Hassan et al. (2020), Jin and Lim (2021), Liébana-Cabanillas et al. (2019), Mensah (2019), Mostafa (2020), Payne et al. (2018), Purwono et al. (2021), Raman and Aashish (2021), Sharma and Sharma (2019), Srivastava and Vishnani (2021), Suhartanto et al. (2022), Talwar et al. (2020), Zoghlami et al. (2018, 2020), Zhou (2012), and Zhou (2013)
Moderators
1. Age	Abu-Taieh et al. (2022) and Zoghlami et al. (2020)
2. Brand reputation	Zoghlami et al. (2018)
3. Device	Rajaobelina et al. (2021)
4. Educational level	Abu-Taieh et al. (2022)
5. Gender	Abu-Taieh et al. (2022), Rajaobelina et al. (2021), and Zoghlami et al. (2020)
6. Internet experience	Abu-Taieh et al. (2022)
7. Personal innovativeness	Fan et al. (2021)
8. Switching cost	Bui et al. (2022) and Fan et al. (2021)
Outcomes
1. Actual usage	Alenizi (2022), Ali et al. (2022), Baabdulla et al. (2019), Cavus et al. (2021), Mahakunajirakul (2022), Mansour (2020), Payne et al. (2018), Sharma and Sharma (2019), Twum et al. (2022), and Yeh (2020)
2. Behavioral intention	Abu-Taieh et al. (2022), Alenizi (2022), Ali et al. (2022), Cavus et al. (2021), Eren (2022), Hassan et al. (2020), Mahakunajirakul (2022), Mansour et al. (2016), Mostafa (2020), Purwono et al. (2021), Tang et al. (2021), Tew et al. (2022), and Yeh (2020)
3. Continuance intention	Abbasi et al. (2022), Abu-Taieh et al. (2022), Dlodlo (2014), Goplakrishnan and Ravindran (2012), Inan et al. (2021), Jin and Lim (2021), Liébana-Cabanillas et al. (2019), Mensah (2019), Mobarak et al. (2022), Mouakket (2020), Naruetharadhol et al. (2021), Raman and Aashish (2021), Srivastava and Vishnani (2021), Talwar et al. (2020), and Zhou (2013)
4. Customer loyalty	Baabdulla et al. (2019), Bui et al. (2022), Hassan et al. (2020), Puriwat and Tripopsakul (2017b), Sagib and Zapan (2014), Shankar et al. (2019), Suhartanto et al. (2022), Windasari and Albashrawi (2021), Zoghlami et al. (2018, 2020), and Zhou et al. (2021)
5. Customer satisfaction	Abu-Taieh et al. (2022), Arcand et al. (2017), Baabdulla et al. (2019), Boon-itt (2015), Bui et al. (2022), Cavus et al. (2021), De Leon et al. (2020), Dlodlo (2014), Geebren et al. (2021), Goplakrishnan and Ravindran (2012), Jin and Lim (2021), Jun and Palacios (2016), Khan et al. (2021), Liébana-Cabanillas et al. (2019), Mouakket (2020), Puriwat and Tripopsakul (2017b), Raman and Aashish (2021), Reeshma and Rajkumar (2017), Said et al. (2022), Sagib and Zapan (2014), Sharma and Sharma (2019), Srivastava and Vishnani (2021), Tam and Oliveira (2016), Tam and Oliveira (2017), Twum et al. (2022), Windasari and Albashrawi (2021), Zhou (2013), Zoghlami et al. (2018), and Zoghlami et al. (2020)
6. Word-of-mouth	Abu-Taieh et al. (2022), Mobarak et al. (2022), Rajaobelina et al. (2021), Said et al. (2022), Zoghlami et al. (2018), and Zoghlami et al. (2020)

Source(s): Authors’ own illustration

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