Financial service providers’ technology readiness dimensions and measures
| Dimension | Criteria of measurement | Measurements items | Unit of measurement |
|---|---|---|---|
| Coverage | Reach and accessibility of the financial service provider | Number of financial service provider branches/agents, mobile network coverage, internet access, regional coverage consistent with the Number of areas served by the HO per region, lists of the areas | Areas/Regions Number, Percentage |
| Reliability | Consistency and dependability of the service provider | Uptime, availability or System downtime, number of failed transactions or transaction failure rate, float availability (absence of liquidity challenges) | Percentage number |
| Security and compliance | The degree of security and Compliance with legal and regulatory requirements, and data security | Number of audits passed, security certifications, regulatory adherence or Number of security breaches/incidents, compliance records | Certificates/Checks Number records |
| Cost effectiveness | Costs involved in implementing digital cash-based transfers Affordability and efficiency of the service | Cost per transaction, setup costs, ongoing fees or Service fees, transaction costs, overall cost per beneficiary | Currency Currency (UGX, USD) |
| User experience and accessibility | Ease of use, literacy requirements and accessibility to all, including disabled persons | Number of languages supported, ease of use ranking, accessibility features | Ranking/Number |
| Speed and timeliness | Speed of transactions and responsiveness to emerging needs | Transaction time, delay statistics, responsiveness to urgent requests | Time (minutes/hours) |
| Partnership and local integration | Alignment with local systems and ability to partner with other stakeholders | Number of local partners, integration with existing local systems Number of compatible systems, ease of integration | Number/Extent ease indicators |
| Innovation and scalability | Ability to innovate and scale up as per the requirements Ability to adapt the service to varying levels of demand | Number of innovations introduced, ability to handle increased load, scalability assessment Maximum transaction volume, ease of expansion to new regions/populations | Number/Assessment, capacity indicators |
| User friendliness | The ease of use of the service for beneficiaries | User training required, ease of transaction, user complaint rate | Number, percentage |
| Transparency and accountability | Ability to track and report transactions accurately | Record keeping capability, availability of transaction reports | Records, reports |
| Programme requirements and implementation context |
Assessment | Cash-centric theory of change. Density and strength of financial infrastructure. Financial behaviors matching programme design | Records, reports |
| Dimension | Criteria of measurement | Measurements items | Unit of measurement |
|---|---|---|---|
| Coverage | Reach and accessibility of the financial service provider | Number of financial service provider branches/agents, mobile network coverage, internet access, regional coverage consistent with the Number of areas served by the HO per region, lists of the areas | Areas/Regions Number, Percentage |
| Reliability | Consistency and dependability of the service provider | Uptime, availability or System downtime, number of failed transactions or transaction failure rate, float availability (absence of liquidity challenges) | Percentage number |
| Security and compliance | The degree of security and Compliance with legal and regulatory requirements, and data security | Number of audits passed, security certifications, regulatory adherence or Number of security breaches/incidents, compliance records | Certificates/Checks Number records |
| Cost effectiveness | Costs involved in implementing digital cash-based transfers | Cost per transaction, setup costs, ongoing fees or Service fees, transaction costs, overall cost per beneficiary | Currency |
| User experience and accessibility | Ease of use, literacy requirements and accessibility to all, including disabled persons | Number of languages supported, ease of use ranking, accessibility features | Ranking/Number |
| Speed and timeliness | Speed of transactions and responsiveness to emerging needs | Transaction time, delay statistics, responsiveness to urgent requests | Time (minutes/hours) |
| Partnership and local integration | Alignment with local systems and ability to partner with other stakeholders | Number of local partners, integration with existing local systems | Number/Extent ease indicators |
| Innovation and scalability | Ability to innovate and scale up as per the requirements | Number of innovations introduced, ability to handle increased load, scalability assessment | Number/Assessment, capacity indicators |
| User friendliness | The ease of use of the service for beneficiaries | User training required, ease of transaction, user complaint rate | Number, percentage |
| Transparency and accountability | Ability to track and report transactions accurately | Record keeping capability, availability of transaction reports | Records, reports |
| Programme requirements and implementation context | Programme objectives | Cash-centric theory of change. Density and strength of financial infrastructure. Financial behaviors matching programme design | Records, reports |
Source(s): Table by authors