Table A2.

Questionnaire, reliability and validity test results

Factors and itemsCCR loadings
(SMC)
EEEFFORT EXPECTANCY adapted from Venkatesh et al. (2012)  
EE1The operation of a chatbot that recommends bars and restaurants via WhatsApp is easy to learn0.733
EE2Using a chatbot to recommend bars and restaurants through WhatsApp is intuitive0.777
EE3The recommendations of a chatbot recommending bars and restaurants via WhatsApp are clear and understandable0.796
EE4The chatbot recommending bars and restaurants through WhatsApp allows me to be more qualified to suggest where to eat0.764
FCFACILITINGS CONDITIONS adapted from Venkatesh et al. (2012)  
FC1 The chatbot that recommends bars and restaurants through WhatsApp has a personalized service0.790
FC2 The chatbot that recommends bars and restaurants via WhatsApp provides truthful recommendations0.772
FC3The chatbot that recommends bars and restaurants via WhatsApp is safe0.830
HTHABIT adapted fromVenkatesh et al. (2012)  
HT1It is very natural for me to use Chatbot via WhatsApp to ask for recommendations in general0.839
HT2To get recommendations on where to go to eat I frequently use Chatbot via WhatsApp0.912
HT3It’s a habit for me to ask where to go to eat via WhatsApp0.895
HT4Using Chatbot on WhatsApp to decide where to go to eat has become natural for me0.924
HT5If I want to eat well, I use the chatbot to recommend bars and restaurants via WhatsApp0.843
HMHEDONIC MOTIVATION adapted from Venkatesh et al. (2012)  
HM1Using a chatbot to recommend bars and restaurants through WhatsApp is fun for consulting where to go to eat0.770
HM2The use of a chatbot to recommend bars and restaurants through WhatsApp is fun to consult where to go to eat0.845
HM3The use of a chatbot to recommend bars and restaurants through WhatsApp is entertaining0.776
HM4The use of a chatbot to recommend bars and restaurants through WhatsApp is enjoyable to consult where to go to eat0.825
HM5I find using a bar and restaurant recommendation chatbot on WhatsApp more fun, enjoyable, etc., than my usual search options0.798
HM6Using a chatbot to recommend bars and restaurants on WhatsApp seems to me more enjoyable, etc., to find a restaurant faster0.754
PEPERFORMANCE EXPECTANCY adapted from Venkatesh et al. (2012)  
PE4What I expect when consulting a restaurant and bar recommendation chatbot is to find an establishment more adapted to the price I want to spend0.812
PVPRICE VALUE (adapted from Venkatesh et al. (2012)  
PV1You use a bar and restaurant recommendation chatbot via WhatsApp because it is a free service as you only need to have a data or WIFI connection0.578
PV2The value for money of the WhatsApp bar and restaurant recommendation chatbot is better than other search options0.544
SISOCIAL INFLUENCE adapted from Venkatesh et al. (2012)  
SI1When using a bar and restaurant recommendation chatbot on WhatsApp AskVicente is influenced by people who think I should use a chatbot to receive restaurant recommendations1.000
BIBEHAVIORAL INTENTION adapted from Venkatesh et al. (2012)  
BI1I will recommend others using chatbots via WhatsApp to find a restaurant or bar0.219
BI2I will use chatbots via WhatsApp to recommend me where to go to eat0.211
BI3Chatbots on WhatsApp will be one of my favorite channels to find a restaurant to eat0.245
BI4I will continue to use chatbots on WhatsApp as it is faster than searching the internet0.247
BI5I will use it in the future0.266
Source: Authors’ own work
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