Table 1

Summary of dimensions of e-LSQ

DimensionsReferences
ReliabilityWang et al. (2024), Abusalma et al. (2024), Junior et al. (2020) 
TimelinessSun and Karia (2023), Ta et al. (2023), Xing and Grant (2006) 
Shipping costsVasić et al. (2021), Rashid and Rasheed (2024) 
AvailabilityMurfield et al. (2017), Rao et al. (2011), Xing and Grant (2006) 
ReturnXing and Grant (2006) 
Product quality/conditionVasić et al. (2021), Rashid and Rasheed (2024), Jain et al. (2020) 
Information qualityVasić et al. (2021), Rashid and Rasheed (2024) 
Customer service and responsivenessAbusalma et al. (2024), Junior et al. (2020) 
ConvenienceWang et al. (2024), Abusalma et al. (2024) 
Security and privacyAbusalma et al. (2024), Li and Suomi (2008) 
Personnel contact qualityWang et al. (2024) 
Crowdsourced deliveryTa et al. (2023, 2025) 

Source(s): Authors’ own creation

or Create an Account

Close Modal
Close Modal

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Please sign in to your personal account to gift article access.

Register

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses.

You have reached the limit of 10 links within a 30 day period.