Table 1 Summary of dimensions of e-LSQ... | Emerald Publishing

Table 1

Summary of dimensions of e-LSQ

Dimensions	References
Reliability	Wang et al. (2024), Abusalma et al. (2024), Junior et al. (2020)
Timeliness	Sun and Karia (2023), Ta et al. (2023), Xing and Grant (2006)
Shipping costs	Vasić et al. (2021), Rashid and Rasheed (2024)
Availability	Murfield et al. (2017), Rao et al. (2011), Xing and Grant (2006)
Return	Xing and Grant (2006)
Product quality/condition	Vasić et al. (2021), Rashid and Rasheed (2024), Jain et al. (2020)
Information quality	Vasić et al. (2021), Rashid and Rasheed (2024)
Customer service and responsiveness	Abusalma et al. (2024), Junior et al. (2020)
Convenience	Wang et al. (2024), Abusalma et al. (2024)
Security and privacy	Abusalma et al. (2024), Li and Suomi (2008)
Personnel contact quality	Wang et al. (2024)
Crowdsourced delivery	Ta et al. (2023, 2025)

Dimensions	References
Reliability	Wang et al. (2024), Abusalma et al. (2024), Junior et al. (2020)
Timeliness	Sun and Karia (2023), Ta et al. (2023), Xing and Grant (2006)
Shipping costs	Vasić et al. (2021), Rashid and Rasheed (2024)
Availability	Murfield et al. (2017), Rao et al. (2011), Xing and Grant (2006)
Return	Xing and Grant (2006)
Product quality/condition	Vasić et al. (2021), Rashid and Rasheed (2024), Jain et al. (2020)
Information quality	Vasić et al. (2021), Rashid and Rasheed (2024)
Customer service and responsiveness	Abusalma et al. (2024), Junior et al. (2020)
Convenience	Wang et al. (2024), Abusalma et al. (2024)
Security and privacy	Abusalma et al. (2024), Li and Suomi (2008)
Personnel contact quality	Wang et al. (2024)
Crowdsourced delivery	Ta et al. (2023, 2025)

Source(s): Authors’ own creation