Table 3 Summary of the dimensions of... | Emerald Publishing

Table 3

Summary of the dimensions of e-LSQ

No	Dimension	Definition	Literature support
1	Timeliness	Timeliness measures the time aspect of logistics service quality. From the customer’s perspective in e-commerce, the time they can observe to make a judgment is from when the order is placed to when the order is delivered	Mentzer et al. (1989), Murfield et al. (2017)
2	Availability	Availability relates to inventory which is ready in stock to satisfy consumer orders	Mentzer et al. (1989), Xing and Grant (2006)
3	Condition	Condition is the form and composition of the order delivered (Bienstock et al., 1997). Condition criteria in logistics service quality is evaluated through the fact that orders are delivered in the correct category, in sufficient quantity and without loss of quality	Mentzer et al. (1989), Xing and Grant (2006) and Murfield et al. (2017)
4	Return	Return is a relevant and necessary element in e-commerce, and includes the process by which products are returned from the point of consumption to a retailer or supplier for repair, resale, recycling, etc.	Tarn et al. (2003)

No	Dimension	Definition	Literature support
1	Timeliness	Timeliness measures the time aspect of logistics service quality. From the customer’s perspective in e-commerce, the time they can observe to make a judgment is from when the order is placed to when the order is delivered	Mentzer et al. (1989), Murfield et al. (2017)
2	Availability	Availability relates to inventory which is ready in stock to satisfy consumer orders	Mentzer et al. (1989), Xing and Grant (2006)
3	Condition	Condition is the form and composition of the order delivered (Bienstock et al., 1997). Condition criteria in logistics service quality is evaluated through the fact that orders are delivered in the correct category, in sufficient quantity and without loss of quality	Mentzer et al. (1989), Xing and Grant (2006) and Murfield et al. (2017)
4	Return	Return is a relevant and necessary element in e-commerce, and includes the process by which products are returned from the point of consumption to a retailer or supplier for repair, resale, recycling, etc.	Tarn et al. (2003)

Source(s): Authors’ own creation