Table 7

Hypotheses testing and paths analysis result

Pathsβf2t-valuep-value95% CIs (bias corrected)Result
Direct effect
 Timeliness → Repurchasing intention0.2900.2037.4020.000[0.207; 0.363]Significant
 Availability → Repurchasing intention0.2240.1105.7340.000[0.149; 0.303]Significant
 Condition → Repurchasing intention0.2100.0824.0430.000[0.108; 0.316]Significant
 Return → Repurchasing intention0.2800.1706.3710.000[0.193; 0.364]Significant
H2Attitude → Repurchasing intention0.2010.0955.3830.000[0.129; 0.275]Significant
 Timeliness → Attitude0.043 0.6630.507[−0.084; 0.169]Non-significant
 Availability → Attitude0.140 2.3460.000[0.016; 0.253]Significant
 Condition → Attitude0.184 2.6350.008[0.044; 0.316]Significant
 Return → Attitude0.172 2.3410.019[0.022; 0.306]Significant
Total effect
H1aTimeliness → Repurchasing intention0.299 7.4090.000[0.216; 0.374]Significant
H1bAvailability → Repurchasing intention0.252 6.2400.000[0.174; 0.328]Significant
H1cCondition → Repurchasing intention0.247 4.4000.000[0.136; 0.360]Significant
H1dReturn → Repurchasing intention0.314 6.7630.000[0.222; 0.403]Significant
Indirect effect
H3aTimeliness → Attitude → Repurchasing intention0.009 0.6600.510[−0.017; 0.036]No mediation
H3bAvailability → Attitude → Repurchasing intention0.028 2.3070.021[0.006; 0.055]Partial mediation
H3cCondition → Attitude → Repurchasing intention0.037 2.3010.021[0.009; 0.073]Partial mediation
H3dReturn → Attitude → Repurchasing intention0.035 2.2090.027[0.007; 0.067]Partial mediation

Note(s): f2 – effect size; β – standardized estimate

Source(s): Authors’ own creation

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