Table 1.

Interpersonal (I) and professional (P) skills in service-learning programmes for student volunteers

Learning areasSkillsAuthorsSDG
Responsible mind-setSocially responsible reflection: sustainability (I)Pless et al. (2011); Caligiuri et al. (2013) 4, 8, 11
Ethical literacyMoral awareness and social justice (I)Pless et al. (2011) 16
Importance of values and virtues (tolerance, integrity, honesty, care for need of others) (I)Pless et al. (2011) 5, 10, 11
Cultural intelligenceGeneral knowledge about other cultures (I)Pless et al. (2011) 8
Cultural empathy (I)Gaarder and McCommon (1990); Pless et al. (2011) 8
Self-developmentSelf-esteem (I)Hollas et al. (2022) 4
Self-confidence (I)Gaarder and McCommon (1990) 4
Resilience (I)Klinedinst and Resnick (2014) 1
DiversityConcern about gender issues (I)Booth et al. (2009) 5
Global mind-setFeeling of being a world citizen (I)Pless et al. (2011) 16
Volunteering in tourism professional skillsLeadership (P)Jones (2016)  
Teamwork (P)
Mentorship (P)
Communication skills (oral and written) (P)
Creative thinking (P)Zappala and McLaren (2004)  
Analysis of complex environments (P)
Co-work support (P)Hu et al. (2016)  
Fundraising skill (P)Booth et al. (2009)  
Source: Authors’ own creation

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