Interpersonal (I) and professional (P) skills in service-learning programmes for student volunteers
| Learning areas | Skills | Authors | SDG |
|---|---|---|---|
| Responsible mind-set | Socially responsible reflection: sustainability (I) | Pless et al. (2011); Caligiuri et al. (2013) | 4, 8, 11 |
| Ethical literacy | Moral awareness and social justice (I) | Pless et al. (2011) | 16 |
| Importance of values and virtues (tolerance, integrity, honesty, care for need of others) (I) | Pless et al. (2011) | 5, 10, 11 | |
| Cultural intelligence | General knowledge about other cultures (I) | Pless et al. (2011) | 8 |
| Cultural empathy (I) | Gaarder and McCommon (1990); Pless et al. (2011) | 8 | |
| Self-development | Self-esteem (I) | Hollas et al. (2022) | 4 |
| Self-confidence (I) | Gaarder and McCommon (1990) | 4 | |
| Resilience (I) | Klinedinst and Resnick (2014) | 1 | |
| Diversity | Concern about gender issues (I) | Booth et al. (2009) | 5 |
| Global mind-set | Feeling of being a world citizen (I) | Pless et al. (2011) | 16 |
| Volunteering in tourism professional skills | Leadership (P) | Jones (2016) | |
| Teamwork (P) | |||
| Mentorship (P) | |||
| Communication skills (oral and written) (P) | |||
| Creative thinking (P) | Zappala and McLaren (2004) | ||
| Analysis of complex environments (P) | |||
| Co-work support (P) | Hu et al. (2016) | ||
| Fundraising skill (P) | Booth et al. (2009) |
| Learning areas | Skills | Authors | SDG |
|---|---|---|---|
| Responsible mind-set | 4, 8, 11 | ||
| Ethical literacy | 16 | ||
| 5, 10, 11 | |||
| Cultural intelligence | 8 | ||
| 8 | |||
| Self-development | 4 | ||
| 4 | |||
| 1 | |||
| Diversity | 5 | ||
| Global mind-set | 16 | ||
| Volunteering in tourism professional skills | |||
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