Table A1

Overview of the potential characteristics of relational quality

CharacteristicFrequencyCharacteristicFrequency
Trust85Relational governance2
Communication37Relational management2
Commitment36Culture2
Openness14Care2
Reciprocity11Social ties2
Respect9Partnership spirit2
Information sharing9Joint problem solving2
Shared norms and values9Social infrastructure1
Shared goals8Passion1
Willingness7Sense of belonging1
Confidence7Solidarity1
Social capital7Clear roles1
Reputation4Organizational structure1
Reliability4Proximity1
Fairness3Equality1
Flexibility3Joint image building1
Conflict management3Relational coordination1
Collaboration3Relational skills1

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