Table A3

Overview of the potential outcomes of relational quality

OutcomeFrequencyOutcomeFrequency
Performance21Continuation of the relationship4
Success19Effectiveness4
Information exchange10Solidarity3
Innovation10Value3
Collaboration9Opportunistic behavior3
Problem and conflict solving8Uncertainties3
Stability and resilience8On time delivery2
Efficiency and transaction costs7Progress2
Satisfaction7Management2
Flexibility6Quality2
Better outcomes6Change of leadership1
Contract refinements5Use of sanctions1
Sustainability5  

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