Table 2 Confirmatory factor analysis...

Table 2

Confirmatory factor analysis results (N = 155)

	Factor loadings	Composite reliability
Perceived manager support
My manager does a good job of helping me develop my potential	0.87	0.92
My manager shows approval for me when I put forth my best efforts	0.83
My manager sees that I have the things I need to do my job	0.81
My manager gives me recognition for improvement in my performance	0.85
My manager demonstrates confidence in my ability to meet most objectives	0.69
My manager shows approval for me when I put forth my best efforts	0.75
Negative Emotion toward others
Upset with others	0.89	0.91
Irritated at others	0.91
Angry at others	0.85
Perceived control over time
I feel in control of my time	0.55	0.66
I find it difficult to keep to a schedule because others take me away from my work (R)	0.69
I underestimate the time that it would take to accomplish tasks (R)	--
I must spend a lot of time on unimportant tasks (R)	0.64
I find myself procrastinating on tasks that I do not like but that must be done (R)	–
Emotional exhaustion
Working with guests is really a strain for me	–	0.85
I feel I am working hard for my guests because they're too demanding	–
Working with my manager directly puts heavy duty stress on me	0.68
I feel emotionally drained by the pressure my manager puts on me	0.79
I feel I work too hard trying to satisfy employees not in my own department	0.61
I feel burned out from trying to meet top management's expectations	0.83
I feel frustrated because I cannot work directly with employees in other departments	0.55
I feel discouraged by the actions of top management	0.73

	Factor loadings	Composite reliability
Perceived manager support
My manager does a good job of helping me develop my potential	0.87	0.92
My manager shows approval for me when I put forth my best efforts	0.83
My manager sees that I have the things I need to do my job	0.81
My manager gives me recognition for improvement in my performance	0.85
My manager demonstrates confidence in my ability to meet most objectives	0.69
My manager shows approval for me when I put forth my best efforts	0.75
Negative Emotion toward others
Upset with others	0.89	0.91
Irritated at others	0.91
Angry at others	0.85
Perceived control over time
I feel in control of my time	0.55	0.66
I find it difficult to keep to a schedule because others take me away from my work (R)	0.69
I underestimate the time that it would take to accomplish tasks (R)	--
I must spend a lot of time on unimportant tasks (R)	0.64
I find myself procrastinating on tasks that I do not like but that must be done (R)	–
Emotional exhaustion
Working with guests is really a strain for me	–	0.85
I feel I am working hard for my guests because they're too demanding	–
Working with my manager directly puts heavy duty stress on me	0.68
I feel emotionally drained by the pressure my manager puts on me	0.79
I feel I work too hard trying to satisfy employees not in my own department	0.61
I feel burned out from trying to meet top management's expectations	0.83
I feel frustrated because I cannot work directly with employees in other departments	0.55
I feel discouraged by the actions of top management	0.73

Note(s): χ² (122) = 219.90, p < 0.001; CFI: 0.95; RMSEA: 0.07; SRMR: 0.06

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