Table 1 ANOVA results for consumer... | Emerald Publishing

Table 1

ANOVA results for consumer satisfaction – service success

Source	Type III SS	DF	MS	F	p-value
Corrected model	184.707^a	3	61.569	28.492	0.000
Culture	158.294	1	158.294	73.253	0.000
Linguistic style	5.578	1	5.578	2.581	0.110
Interaction effect	17.118	1	17.118	7.922	0.006
Error	298.298	138	2.161
Total	3545.875	142

Source	Type III SS	DF	MS	F	p-value
Corrected model	184.707^a	3	61.569	28.492	0.000
Culture	158.294	1	158.294	73.253	0.000
Linguistic style	5.578	1	5.578	2.581	0.110
Interaction effect	17.118	1	17.118	7.922	0.006
Error	298.298	138	2.161
Total	3545.875	142

Note(s): ^aR squared = 0.382 (Adjusted R squared = 0.369)