ANOVA results for consumer satisfaction – service failure
| Source | Type III SS | DF | MS | F | p-value |
|---|---|---|---|---|---|
| Corrected model | 204.155a | 3 | 68.052 | 30.236 | 0.000 |
| Culture | 3.512 | 1 | 3.512 | 1.561 | 0.214 |
| Linguistic style | 193.841 | 1 | 193.841 | 86.124 | 0.000 |
| Interaction effect | 2.761 | 1 | 2.761 | 1.227 | 0.270 |
| Error | 321.853 | 143 | 2.251 | ||
| Total | 1402.750 | 147 |
| Source | Type III SS | DF | MS | ||
|---|---|---|---|---|---|
| Corrected model | 204.155a | 3 | 68.052 | 30.236 | 0.000 |
| Culture | 3.512 | 1 | 3.512 | 1.561 | 0.214 |
| Linguistic style | 193.841 | 1 | 193.841 | 86.124 | 0.000 |
| Interaction effect | 2.761 | 1 | 2.761 | 1.227 | 0.270 |
| Error | 321.853 | 143 | 2.251 | ||
| Total | 1402.750 | 147 |
Note(s): aR squared = 0.388 (Adjusted R squared = 0.375)
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