Using the notion of challenge to avoid answering a question
| Healthwatch Representative | 1 | We are getting feedback that [patients are] waiting a while, maybe there is a communications exercise in explaining to patients how long they have got to expect … Maybe there is a gap in the perception of the patient in understanding how long it might take to get seen … |
| CEO | 2 | So that is the stuff that makes a difference … I would suggest you keep challenging us with that … So I absolutely think that as we go forward you keep putting that challenge to us … |
| 3 | So I think keep challenging us, and certainly … since I have been here this [organisation] has always been trying to do that better than it has in the past … | |
| (Board A, public) | ||
| Healthwatch Representative | 1 | We are getting feedback that [patients are] waiting a while, maybe there is a communications exercise in explaining to patients how long they have got to expect … Maybe there is a gap in the perception of the patient in understanding how long it might take to get seen … |
| CEO | 2 | So that is the stuff that makes a difference … I would suggest you keep challenging us with that … So I absolutely think that as we go forward you keep putting that challenge to us … |
| 3 | So I think keep challenging us, and certainly … since I have been here this [organisation] has always been trying to do that better than it has in the past … | |
| (Board A, public) | ||
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