Table I List of the 20 soft skills...

Table I

List of the 20 soft skills utilized in the study

Category	Skill
Personal	1. Being committed to work – make a commitment to the organization and understand its specific characteristics
	2. Being professionally ethical – take actions while bearing in mind the principles and ethics of the profession in daily activities
	3. Being tolerant to stress – show endurance in complicated or stressful situations
	4. Creativity/innovation skills – contribute new ideas to develop improvements in the products or services of the organization as well as in the activities performed in the job
	5. Learning skills –provide a self-assessment of necessary knowledge (theoretical or practical) and take measures to acquire and implement this knowledge
	6. Life balance skills – manage successfully the frequent conflicts between life and work
	7. Self-awareness skills – grasp our real weaknesses and strengths
Social	8. Communication skills – transmit ideas, information and opinions clearly and convincingly, both verbally and in writing, while listening
	9. Conflict management and negotiation skills –conciliate different opinions to reach an agreement that satisfies everyone
	10. Contact network skills – develop, maintain and foster contacts
	11. Culture adaptability skills – carry out managerial and entrepreneurial processes in multicultural environments
	12. Leadership skills – motivate and guide others to get them to contribute effectively
	13. Team-work skills – to build relationships based on participation and cooperation with other people
Methodological	14. Adaptability to changes skills – redirect the course of action to meet goals in a new situation
	15. Analysis skills – draw conclusions and forecasts for the future by acquiring relevant information from different sources
	16. Continuous improvement skills – perform the activities, duties and responsibilities inherent to the job under quality standards and strive for excellence
	17. Customer/user orientation skills – identify, understand and satisfy efficiently the needs of customers
	18. Decision-making skills – make the decisions necessary to achieve objectives quickly and proactively+B18
	19. Management skills – set goals and priorities through the selection and distribution of tasks and resources
	20. Results orientation skills – make organizational efforts profitable while having always in mind the goals pursued

Category	Skill
Personal	1. Being committed to work – make a commitment to the organization and understand its specific characteristics
	2. Being professionally ethical – take actions while bearing in mind the principles and ethics of the profession in daily activities
	3. Being tolerant to stress – show endurance in complicated or stressful situations
	4. Creativity/innovation skills – contribute new ideas to develop improvements in the products or services of the organization as well as in the activities performed in the job
	5. Learning skills –provide a self-assessment of necessary knowledge (theoretical or practical) and take measures to acquire and implement this knowledge
	6. Life balance skills – manage successfully the frequent conflicts between life and work
	7. Self-awareness skills – grasp our real weaknesses and strengths
Social	8. Communication skills – transmit ideas, information and opinions clearly and convincingly, both verbally and in writing, while listening
	9. Conflict management and negotiation skills –conciliate different opinions to reach an agreement that satisfies everyone
	10. Contact network skills – develop, maintain and foster contacts
	11. Culture adaptability skills – carry out managerial and entrepreneurial processes in multicultural environments
	12. Leadership skills – motivate and guide others to get them to contribute effectively
	13. Team-work skills – to build relationships based on participation and cooperation with other people
Methodological	14. Adaptability to changes skills – redirect the course of action to meet goals in a new situation
	15. Analysis skills – draw conclusions and forecasts for the future by acquiring relevant information from different sources
	16. Continuous improvement skills – perform the activities, duties and responsibilities inherent to the job under quality standards and strive for excellence
	17. Customer/user orientation skills – identify, understand and satisfy efficiently the needs of customers
	18. Decision-making skills – make the decisions necessary to achieve objectives quickly and proactively+B18
	19. Management skills – set goals and priorities through the selection and distribution of tasks and resources
	20. Results orientation skills – make organizational efforts profitable while having always in mind the goals pursued

Sources: Haselberger et al. (2012); Succi (2019)

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