Perceptions about quality of the RAPID SAV service
| Theme | Sub-themes | Description |
|---|---|---|
| Service attributes | Wait time | - I will make my reservation about 20 to 30 min in advance because the ride can be running late occasionally |
| Mobile app | - App lags to deliver accurate details to the rider - It's moderately simple, particularly if you've used a similar app before | |
| Pick-up and drop-off points | - The preferred pick-up and drop-off points are far away - Riders need to walk two or three blocks to reach the pick-up or desired drop-off points | |
| Ride comfort | - It was a comfortable ride and I had a positive overall experience | |
| RAPID concerns | Service availability | - It is hard to access the service after 3:00 PM - Ride available after 15 min |
| Cost of the service | - It charges $3 to $4 for a very short distance from my west campus flat to the central library | |
| Geographic accessibility | - RAPID does not provide access to the nearby train station (CentrePort) - The service coverage is limited to certain parts of Arlington - It initially showed me that via was not available around this area, but fifteen minutes later, I was able to book the ride for the same destination - If they expand the RAPID service area, students can use RAPID to travel instead of Uber or Lyft - It is not available for certain locations because of the small fleet and traffic | |
| Reason for not riding RAPID | Lack of awareness Lack of accessibility | - A newly enrolled student was unaware of the service for the first few months - Non-riders did not book RAPID because the pickup point was three blocks away so she ultimately decided to call an Uber |
| Theme | Sub-themes | Description |
|---|---|---|
| Service attributes | Wait time | - I will make my reservation about 20 to 30 min in advance because the ride can be running late occasionally |
| Mobile app | - App lags to deliver accurate details to the rider | |
| Pick-up and drop-off points | - The preferred pick-up and drop-off points are far away | |
| Ride comfort | - It was a comfortable ride and I had a positive overall experience | |
| RAPID concerns | Service availability | - It is hard to access the service after 3:00 PM |
| Cost of the service | - It charges $3 to $4 for a very short distance from my west campus flat to the central library | |
| Geographic accessibility | - RAPID does not provide access to the nearby train station (CentrePort) | |
| Reason for not riding RAPID | Lack of awareness | - A newly enrolled student was unaware of the service for the first few months |