Matrix of correlations
| Constructs | Correlation coefficients | ||||||
|---|---|---|---|---|---|---|---|
| VM | Corp. | Involv. | Search. | Switch | Sat. | Loy. | |
| Value for money | 0.842 | ||||||
| Corporate image | 0.565 | 0.876 | |||||
| Involvement | 0.317 | 0.282 | 0.784 | ||||
| Search effort | 0.206 | 0.184 | 0.482 | 0.776 | |||
| Switching intention | 0.327 | −0.552 | −0.220 | 0.482 | 0.748 | ||
| Satisfaction | 0.519 | 0.583 | 0.301 | 0.223 | −0.689 | 0.843 | |
| Loyalty | 0.623 | 0.541 | 0.257 | 0.179 | −0.519 | 0.584 | 0.884 |
| Constructs | Correlation coefficients | ||||||
|---|---|---|---|---|---|---|---|
| VM | Corp. | Involv. | Search. | Switch | Sat. | Loy. | |
| Value for money | |||||||
| Corporate image | 0.565 | ||||||
| Involvement | 0.317 | 0.282 | |||||
| Search effort | 0.206 | 0.184 | 0.482 | ||||
| Switching intention | 0.327 | −0.552 | −0.220 | 0.482 | |||
| Satisfaction | 0.519 | 0.583 | 0.301 | 0.223 | −0.689 | ||
| Loyalty | 0.623 | 0.541 | 0.257 | 0.179 | −0.519 | 0.584 | |
Note:
The diagonal values in italic represent the square root of the AVE
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