Table 2.

Typology of challenges

TypeChallenges
Process-related challengesLack of process documentation
 Incomplete process analysis
 Insufficient optimization of processes
Technical challengesSelection of the appropriate software platform
 Changes to the infrastructure
 Changes to systems and software applications
 Change of source data (internal/external)
 Inconsistent and insufficient error handling
 Unclear responsibilities in authorization management
Resource-related challengesLack of expertise
 Lack of staff resources
 Short-term/medium-term dual burden of costs
Psychological challengesExistence of personal objections
 Existing rejections from the IT department
 Existence of unrealistic expectations from stakeholders
Coordinative challengesTimely and continuous involvement of the IT department
Source: Created by the authors

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