Typology of challenges
| Type | Challenges |
|---|---|
| Process-related challenges | Lack of process documentation |
| Incomplete process analysis | |
| Insufficient optimization of processes | |
| Technical challenges | Selection of the appropriate software platform |
| Changes to the infrastructure | |
| Changes to systems and software applications | |
| Change of source data (internal/external) | |
| Inconsistent and insufficient error handling | |
| Unclear responsibilities in authorization management | |
| Resource-related challenges | Lack of expertise |
| Lack of staff resources | |
| Short-term/medium-term dual burden of costs | |
| Psychological challenges | Existence of personal objections |
| Existing rejections from the IT department | |
| Existence of unrealistic expectations from stakeholders | |
| Coordinative challenges | Timely and continuous involvement of the IT department |
| Type | Challenges |
|---|---|
| Process-related challenges | Lack of process documentation |
| Incomplete process analysis | |
| Insufficient optimization of processes | |
| Technical challenges | Selection of the appropriate software platform |
| Changes to the infrastructure | |
| Changes to systems and software applications | |
| Change of source data (internal/external) | |
| Inconsistent and insufficient error handling | |
| Unclear responsibilities in authorization management | |
| Resource-related challenges | Lack of expertise |
| Lack of staff resources | |
| Short-term/medium-term dual burden of costs | |
| Psychological challenges | Existence of personal objections |
| Existing rejections from the IT department | |
| Existence of unrealistic expectations from stakeholders | |
| Coordinative challenges | Timely and continuous involvement of the IT department |
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