Rejective attitudes and potential argumentations to reduce the risk
| Source of rejection | Consultant | Argumentation to counteract rejective attitudes |
|---|---|---|
| IT department | ||
| I6 | Exemplify that a simple implementation of bots is similar to macros, etc., and is mostly limited to POC phases. Mature RPA applications include complex ecosystems, which allow deeper implementations and comprehensive automation initiatives | |
| Concerned employees | ||
| I5 | Increase the understanding and functionality of bots | |
| I4 | Illustrate that the number of repetitive, trivial and error-prone tasks can be reduced | |
| I5 | Emphasize that the daily work routines will be facilitated | |
| I5 | Show that bots are “dumb” and that they can only do what was specified to them | |
| I4 | Clearly indicate that employees will not lose their jobs but that they will have more time to do their job appropriately |
| Source of rejection | Consultant | Argumentation to counteract rejective attitudes |
|---|---|---|
| IT department | ||
| I6 | Exemplify that a simple implementation of bots is similar to macros, etc., and is mostly limited to POC phases. Mature RPA applications include complex ecosystems, which allow deeper implementations and comprehensive automation initiatives | |
| Concerned employees | ||
| I5 | Increase the understanding and functionality of bots | |
| I4 | Illustrate that the number of repetitive, trivial and error-prone tasks can be reduced | |
| I5 | Emphasize that the daily work routines will be facilitated | |
| I5 | Show that bots are “dumb” and that they can only do what was specified to them | |
| I4 | Clearly indicate that employees will not lose their jobs but that they will have more time to do their job appropriately |
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