Table of key concepts
| Concept | Definition/reference | Why included |
|---|---|---|
| Service-dominant logic (SDL) | A theory proposing all goods and services involve exchanges of resources across networks between actors aiming to improve their circumstances and those of others (Vargo and Lusch, 2004) | SDL is the umbrella theory within which the ideas explored in this paper sit |
| Value cocreation | A process involving exchange and integration of resources for the benefit of self and others (Vargo et al., 2008) | Value cocreation involving users and providers interacting with technology is explored |
| Innovation | The collaborative recombination of resources, enabled by disruption to institutions, that provide novel solutions for problems (Vargo et al., 2015) | The paper explores whether the processes observed in data support a service ecosystem perspective of innovation |
| Service ecosystem | An interactive configuration of mutual exchange (Vargo et al., 2008) | The forums in this paper operate as service ecosystems |
| Value proposition | A dynamic and adjusting mechanism for negotiating how resources are shared within a service ecosystem (Frow et al., 2016) | The forum technology and institutions provided by TSOs are value propositions |
| Resources | Stocks that different actors and entities contribute to/in service ecosystems (Vargo and Lusch, 2004) | The paper engages with the resources of users, actors and technology as exchanged and integrated in forums |
| Practices | Types of actions and interactions deployed as part of resource exchange (Frow et al., 2016) | Practices are considered to drive change to institutional arrangements, leading to innovation |
| Institutions | Norms and codes that guide what happens in service ecosystems (Scott, 2001) | Institutions are part of forum value propositions Changes to these are made by providers |
| Institutional arrangements | Arrangements applied to institutions that govern forum use (Vargo et al., 2015) | Providers adapt and change forum institutional arrangements in response to observing user practices and other influences |
| Affordances | Possible actions that technology can enable (Mahr and Huh, 2022) | Affordances are a type of resource in/of forum technology that users integrate |
| Concept | Definition/reference | Why included |
|---|---|---|
| Service-dominant logic (SDL) | A theory proposing all goods and services involve exchanges of resources across networks between actors aiming to improve their circumstances and those of others ( | SDL is the umbrella theory within which the ideas explored in this paper sit |
| Value cocreation | A process involving exchange and integration of resources for the benefit of self and others ( | Value cocreation involving users and providers interacting with technology is explored |
| Innovation | The collaborative recombination of resources, enabled by disruption to institutions, that provide novel solutions for problems ( | The paper explores whether the processes observed in data support a service ecosystem perspective of innovation |
| Service ecosystem | An interactive configuration of mutual exchange ( | The forums in this paper operate as service ecosystems |
| Value proposition | A dynamic and adjusting mechanism for negotiating how resources are shared within a service ecosystem ( | The forum technology and institutions provided by TSOs are value propositions |
| Resources | Stocks that different actors and entities contribute to/in service ecosystems ( | The paper engages with the resources of users, actors and technology as exchanged and integrated in forums |
| Practices | Types of actions and interactions deployed as part of resource exchange ( | Practices are considered to drive change to institutional arrangements, leading to innovation |
| Institutions | Norms and codes that guide what happens in service ecosystems ( | Institutions are part of forum value propositions Changes to these are made by providers |
| Institutional arrangements | Arrangements applied to institutions that govern forum use ( | Providers adapt and change forum institutional arrangements in response to observing user practices and other influences |
| Affordances | Possible actions that technology can enable ( | Affordances are a type of resource in/of forum technology that users integrate |
Source(s): The above table was created by the authors
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