Table 5 Provider interactions with... | Emerald Publishing

Table 5

Provider interactions with technology

Full quotes where partial quotes or mentions are in text
A. There’s corpus data where they go for spotting a vibe…during heightened media campaigns for example, the sexual assault occurring in Canberra. [Beyond Blue, Morgan]
B. We’ve been investing, as an organization, in a data warehouse with AI-driven technologies for forum data, and using Google analytics. [ReachOut, Lesly]
C. We do a temperature check every now and then with the community…and its very important to the community that it stays anonymous… until that sentiment changes, we wouldn’t be exploring. [SANE, Sidney]
D. We have monthly sessions with our in-house clinical psych where we learn about a particular topic or a particular topic in the community. I think it’s a whole organization approach that we have here. [ReachOut, Eddie]
E. With the redesign, we shaped it similar to a social media format…you have a news feed and young people can choose and curate their news feed… so they can opt out of the heavier posts that pop up. And the moderating team also has posts that are featured. [ReachOut, Eddie]
F. We did develop another software add-on that will triage posts. It’s automated and it will triage post automatically in accordance with which moderation rules we set. [SANE, Sidney]
G. Anytime we do a temperature check about anonymity it’s very important to the community that it stays anonymous. So until that sentiment changes in a major way, we wouldn’t be exploring knowing the name. [SANE, Sidney]
H. We’ve noticed they step up from being a service user to volunteering …then they go out and seeking training and then apply for peer work …so we won some funding to try and do that a bit more on purpose so over the next 2 years we’ll be trying to nurture that pathway from service user to employment. [SANE, Sidney]
I. Participants more writing and participating…you create that genuine space rather than a space where it’s all created by users; we – the moderation is the power behind our forums. [Beyond Blue, Morgan]
J. Making sure that those guidelines you set up for the community have buy-in from the community so that they’ve had a role to play in developing the guidelines that should underpin the culture of the community. [SANE Sidney]

Full quotes where partial quotes or mentions are in text
A. There’s corpus data where they go for spotting a vibe…during heightened media campaigns for example, the sexual assault occurring in Canberra. [Beyond Blue, Morgan]
B. We’ve been investing, as an organization, in a data warehouse with AI-driven technologies for forum data, and using Google analytics. [ReachOut, Lesly]
C. We do a temperature check every now and then with the community…and its very important to the community that it stays anonymous… until that sentiment changes, we wouldn’t be exploring. [SANE, Sidney]
D. We have monthly sessions with our in-house clinical psych where we learn about a particular topic or a particular topic in the community. I think it’s a whole organization approach that we have here. [ReachOut, Eddie]
E. With the redesign, we shaped it similar to a social media format…you have a news feed and young people can choose and curate their news feed… so they can opt out of the heavier posts that pop up. And the moderating team also has posts that are featured. [ReachOut, Eddie]
F. We did develop another software add-on that will triage posts. It’s automated and it will triage post automatically in accordance with which moderation rules we set. [SANE, Sidney]
G. Anytime we do a temperature check about anonymity it’s very important to the community that it stays anonymous. So until that sentiment changes in a major way, we wouldn’t be exploring knowing the name. [SANE, Sidney]
H. We’ve noticed they step up from being a service user to volunteering …then they go out and seeking training and then apply for peer work …so we won some funding to try and do that a bit more on purpose so over the next 2 years we’ll be trying to nurture that pathway from service user to employment. [SANE, Sidney]
I. Participants more writing and participating…you create that genuine space rather than a space where it’s all created by users; we – the moderation is the power behind our forums. [Beyond Blue, Morgan]
J. Making sure that those guidelines you set up for the community have buy-in from the community so that they’ve had a role to play in developing the guidelines that should underpin the culture of the community. [SANE Sidney]

Source(s): The above table was created by the authors